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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
Life insurance
Disability Coverage
tuition aid
Travel perks
Lodging perks
Job Description
Stonebridge is a renowned hospitality company known for its commitment to excellence and guest satisfaction. Operating in Boulder, Colorado, Stonebridge has established itself as a leader in providing exceptional lodging and hospitality experiences. The company emphasizes a warm and welcoming environment where hospitality meets happy hour, perfectly blending professional guest services with memorable leisure experiences. This full-time role is based in Boulder, CO, offering a unique combination of responsibilities as a Guest Service Agent and Bartender. The position is non-exempt, with competitive pay rates of $20.00 per hour as a Guest Service Agent and $19.00 plus tips per hour as... Show More
Job Requirements
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
- Previous experience as a bartender or in a food and beverage role is preferred
- Knowledge of drink mixing, garnishing, and serving techniques
- Ability to handle cash and process payments accurately using POS systems
- Strong communication and customer service skills
- Ability to work in a fast-paced environment and handle multiple tasks
- Knowledge of alcohol safety regulations, with TIPS certification (or must be obtained within 30 days of hire)
- Must be able to lift and carry up to 25 lbs
- Flexible schedule required, including availability for evening, weekend, and holiday shifts
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service roles preferred
- Proficiency with property management systems and office software
- Strong communication and interpersonal skills
- Ability to multitask and thrive in a fast-paced environment
- Knowledge of food and beverage handling and safety practices
- TIPS certification or willingness to obtain within 30 days of employment
- Excellent organizational and problem-solving skills
- Ability to maintain professionalism and work independently under hotel policies
- Commitment to providing outstanding guest service
- Ability to handle cash and perform accurate transactions
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
- Mix, pour, and serve alcoholic and non-alcoholic beverages according to recipes and guest preferences
- Set up and stock the bar with necessary beverages, glassware, and supplies before each shift or event
- Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety standards
- Monitor guest consumption of alcohol and follow established guidelines for responsible beverage service
- Interact with guests in a friendly and professional manner, providing prompt and courteous service
- Process guest payments accurately using point-of-sale (POS) systems
- Restock bar supplies and beverages as needed throughout the shift
- Ensure proper handling of cash and credit transactions, following hotel or outlet procedures
- Assist with inventory management and report any shortages or discrepancies to the Bar Manager
- Follow opening and closing procedures, including cleaning bar equipment and securing stock
- Handle guest inquiries or complaints promptly, ensuring a positive guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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