Hyatt Place San Jose Downtown - Director Front Office OEM
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our hotel is strategically located within walking distance from the train station and in close proximity to major thoroughfares, making it an ideal choice for both business travelers and families. Business guests benefit from short travel times to nearby companies and convention centers, while families enjoy easy access to popular shopping destinations like Santana Row and educational tours at Stanford University. This makes our property a versatile and attractive destination within Colorado, ensuring a steady influx of diverse guests requiring excellent front office services. The hotel boasts over 500 rooms and includes meeting spaces, setting a robust environment for guests... Show More
Job Requirements
- Bachelor's degree in business or hospitality management or applicable associate's degree
- minimum 3 years front office management experience in a 500 plus room hotel
- specific brand experience and OnQ certification preferred
- previous director level experience preferred
- ability to work overtime as required
- strong leadership and communication skills
Job Qualifications
- Bachelor's degree in business or hospitality management preferred, associate's degree acceptable with relevant experience
- at least 5 years progressive front office management experience in a 500 plus room hotel with meeting space preferred
- 3 years minimum front office management with applicable associate's degree required
- specific brand experience with OnQ property management system certification preferred
- previous director level experience preferred
Job Duties
- Directs and administers all guest services operations including guest registration and room inventory
- monitors and develops associate performance by providing supervision, professional development, scheduling, counseling, and evaluations
- monitors and assesses service and satisfaction trends, implementing improvements accordingly
- initiates and implements marketing and up-selling techniques to maximize room occupancy and revenue
- implements and monitors all corporate marketing programs
- ensures associates have current knowledge of hotel products, services, events, pricing, policies, and local area information
- runs and completes daily reports, analyzes data and makes informed decisions
- resolves guest issues and concerns to ensure guest satisfaction
- recruits, interviews and trains associates
- participates in the Property Manager on Duty program
- is certified to respond to emergencies, including operation of the Fire Panel and communication with emergency personnel
- completes tasks or projects as assigned or required
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: