Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical
Dental
Vision
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hyatt Place Riverside Downtown is a distinguished hotel located in Riverside, within the vibrant Inland Empire region of Southern California. Known for its contemporary design and exceptional guest services, Hyatt Place Riverside Downtown offers travelers a comfortable and convenient stay with modern amenities such as air-conditioned rooms, HDTVs, refrigerators, coffee machines, and complimentary WiFi. The property is also pet-friendly and features an inviting outdoor swimming pool, making it an ideal choice for both business and leisure travelers seeking a high-quality experience in a dynamic urban setting.
At Hyatt Place Riverside Downtown, the Gallery Host role is pivotal in ensuring g... Show More
At Hyatt Place Riverside Downtown, the Gallery Host role is pivotal in ensuring g... Show More
Job Requirements
- Minimum of one month of related experience or equivalent combination of training and experience
- Previous customer service experience in a hotel or related field preferred
- Strong ability to read, write and speak English
- Ability to learn quickly and work in fast paced environment
- Basic computer skills including Microsoft Office knowledge
- Ability to identify and resolve problems timely
- Ability to multi-task
- Ability to manage difficult or emotional customer situations
- Ability to maintain professionalism and treat others with respect
- Knowledge and ability to follow policies and procedures
- Knowledge and ability to adhere to safety and security procedures
- Ability to present ideas clearly and concisely
- Ability to meet work schedule demands and punctuality
- Willingness to work outside regular hours occasionally
Job Qualifications
- A minimum of one month of related experience or equivalent combination of training and experience
- Previous customer service experience in a hotel or related field preferred
- Requires strong ability to read, write, and speak the English language
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel
- Ability to identify and resolve problems in a timely manner, develop alternative solutions and use reason even when dealing with emotional topics
- Ability to multi-task
- Ability to manage difficult or emotional customer situations, including the ability to respond promptly to customer needs and requests for service and assistance
- Ability to maintain a high level of professionalism, treat others with respect and consideration regardless of their status or position
- Knowledge of, and ability to, appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures, report potentially unsafe conditions, use equipment and materials properly
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written
- Ability to meet the demands of the work schedule, to be at work and on time
- May occasionally require the ability to work outside of regularly scheduled hours
- Schedules may vary based on business need
Job Duties
- Assist guests with check in and check out processes verifying registration, address and credit information, balancing bank, posting charges
- Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc
- Provide information to guest and visitor inquiries
- coordinate all guest requests for special arrangement of services, courteously and efficiently inform guests of hotel services, features and room amenities
- Answer hotel telephones courteously and efficiently following brand-specific standards
- Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards
- Be familiar and knowledgeable with the operation of the POS system
- Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner
- Use suggestive selling techniques
- Maintain a clean, organized environment for guests by clearing tables during service
- Follow brand-specific operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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