Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.94
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Daily Pay Option
Job Description
Hyatt Place Emeryville/San Francisco Bay Area is a contemporary hotel catering to the needs of the modern traveler. Strategically located on the Bay, it offers breathtaking views of San Francisco and is conveniently situated near the San Francisco Bay Bridge, nestled between Oakland and Berkeley. The hotel stands out by combining the comforts of home with the luxury and convenience expected from a top-tier hospitality brand. Guests can expect well-appointed rooms that balance functionality with style, ensuring a comfortable stay whether they are visiting for business or leisure. At Hyatt Place Emeryville, every detail is designed to support a seamless,... Show More
Job Requirements
- High school diploma or equivalent
- A minimum of one month of related experience or equivalent combination of training and experience
- Previous customer service experience in hotel or related field preferred
- Strong English reading, writing and speaking skills
- Basic computer knowledge including Microsoft Office
- Ability to learn quickly and work in fast paced environment
- Problem-solving skills
- Multi-tasking ability
- Conflict management skills
- Maintain professionalism and respect
- Knowledge and ability to follow policies and procedures
- Knowledge and adherence to safety and security procedures
- Effective communication skills
- Reliability and punctuality
- Flexibility to work varied schedules
Job Qualifications
- A minimum of one month of related experience or equivalent combination of training and experience
- Previous customer service experience in a hotel or related field preferred
- Requires strong ability to read, write, and speak the English language
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel
- Ability to identify and resolve problems in a timely manner
- develops alternative solutions and uses reason even when dealing with emotional topics
- Ability to multi-task
- Ability to manage difficult or emotional customer situations
- includes the ability to respond promptly to customer needs and requests for service and assistance
- Ability to maintain a high level of professionalism
- treats others with respect and consideration regardless of their status or position
- Knowledge of, and ability to, appropriately interpret and follow policies and procedures
- Knowledge of and ability to adhere to safety and security procedures
- reports potentially unsafe conditions
- use equipment and materials properly
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written
- Ability to meet the demands of the work schedule, to be at work and on time
- May occasionally require the ability to work outside of regularly scheduled hours
- Schedules may vary based on business need
Job Duties
- Assist guests with check in and check out processes verifying registration, address and credit information, balancing bank, posting charges
- Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations
- Provide information to guest and visitor inquiries
- coordinate all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities
- Answer hotel telephones courteously and efficiently following brand-specific standards
- Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards
- Be familiar and knowledgeable with the operation of the POS system
- Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner
- Use suggestive selling techniques
- Maintain a clean, organized environment for guests by clearing tables during service
- Follow brand-specific operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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