Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hyatt Place Albuquerque Airport is a premier hotel property known for its convenient location near Albuquerque International Airport and its proximity to local attractions such as the University of New Mexico, Cliff's Amusement Park, ABQ BioPark, Isleta Amphitheater, and historic downtown Albuquerque. Providing guests with comfortable and modern accommodations, Hyatt Place Albuquerque Airport offers amenities including an outdoor pool, fitness center, on-site dining, and shuttle services. This hospitality-focused establishment prides itself on delivering superior guest experiences through dedicated service and a professional, welcoming atmosphere.
The Front Desk Lead role at Hyatt Place Albuquerque Airport is a vital position withi... Show More
The Front Desk Lead role at Hyatt Place Albuquerque Airport is a vital position withi... Show More
Job Requirements
- High school diploma or equivalent required
- previous experience in hotel or related field preferred
- must have leadership experience
- must demonstrate positive and upbeat personality
- ability to multitask and be detail-oriented
- strong problem-solving skills
- clear verbal and written communication skills
- ability to evaluate and select appropriate actions quickly
- ability to work effectively under high pressure
- strong interpersonal skills
- must understand financial data and perform basic math
- maintain composure during stressful situations
Job Qualifications
- High school diploma or equivalent
- college coursework in a related field preferred
- experience in a hotel or related field preferred
- leadership experience preferred
- positive and upbeat personality
- ability to deliver outstanding customer service
- ability to multi-task and be detail-oriented
- strong problem-solving skills
- clear communication skills
- ability to make quick and accurate decisions
- ability to work well under pressure
- effective problem handling skills
- good listening and clarification abilities
- ability to understand financial information and perform basic arithmetic
- ability to maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and associates in a friendly, service oriented manner
- maintain high standards of personal appearance and grooming
- maintain regular attendance in compliance with hotel standards
- comply with all hotel regulations to encourage safe and efficient operations
- maintain a friendly and warm demeanor at all times
- conduct thorough orientation for new Front Desk Agents
- assist with higher-level concerns or questions from guests or associates
- greet and welcome guests in accordance with hotel standards
- operate the telephone switchboard ensuring performance standards
- handle requests for information, mail and messages efficiently and courteously
- answer guest inquiries about hotel services, facilities and hours of operation
- provide information on local dining, transportation and entertainment
- establish and maintain good communication and teamwork among hotel departments
- follow all credit policies
- be familiar with rates, packages, promotions and in-house groups
- obtain necessary information for reservations
- be knowledgeable of hotel policies and hospitality terminology
- assist in emergency procedures
- handle check-ins and check-outs courteously and efficiently
- operate front desk computer systems
- ensure attentiveness and courtesy toward guests and associates
- manage delivery of packages, mail and messages
- use proper radio etiquette
- attend management meetings
- perform other duties as requested
- maintain access control to sensitive areas
- handle cash securely
- interact with guests and colleagues, sometimes unsupervised
- drive safely on behalf of the company
- uphold a high level of trust, responsibility and good judgment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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