Hyatt House Raleigh Durham Airport - Front Desk Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Aimbridge Hospitality is a leading global third-party hotel management company dedicated to providing exceptional guest experiences across a diverse portfolio of properties. With a commitment to excellence, Aimbridge Hospitality fosters a culture where innovation, collaboration, and a genuine passion for hospitality drive the success of its hotels. The company operates numerous properties ranging from well-known brands to boutique hotels, all managed with a focus on guest satisfaction, operational efficiency, and sustained growth. Aimbridge Hospitality prides itself on creating an environment where employees can thrive, grow professionally, and contribute meaningfully to the hospitality industry.
The Front Desk Manager OEM role... Show More
The Front Desk Manager OEM role... Show More
Job Requirements
- Bachelor's degree or associate degree in hospitality management or related field
- Minimum of 3 years experience in hotel front desk management or similar role
- Proven leadership and team management skills
- Strong communication and interpersonal skills
- Ability to operate hotel property management systems proficiently
- Availability to work overtime as required
- Valid state driver's license
Job Qualifications
- 2 year college degree with 3 or more years of related experience or a 4-year college degree with at least 1 year of related experience
- 5+ years of progressive experience in a hotel or related field with supervisory experience
- Proficient in Windows operating systems spreadsheets and word processing
- Effective in handling stressful high-pressure situations while maintaining composure and objectivity
- Valid driver's license from the applicable state
Job Duties
- Deliver standout service from check-in to check-out making sure every guest feels welcomed heard and cared for throughout their stay
- Motivate coach and guide your team to shine maintaining high standards procedures and morale
- Spot issues before they happen and solve problems efficiently keeping operations seamless and guests happy
- Maximize room revenue with smart rate strategies and maintain clear effective communication with guests and team members
- Oversee front desk operations ensuring smooth check-ins check-outs and guest satisfaction
- Coordinate with other hotel departments to ensure a cohesive guest experience
- Handle high-pressure situations calmly while maintaining professional composure
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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