Huntington Convention Ctr of Cleveland - Guest Services (Part-Time)

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Hourly

Part-time

Compensation

Type:

Hourly

Rate:

Exact $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Flexible Schedule

Career development opportunities

Job Description

Legends Global is a renowned leader in the management of privately operated public assembly facilities. The company specializes in delivering superior event services and operational excellence at some of the most prestigious venues across the country. With a focus on quality, efficiency, and customer satisfaction, Legends Global has established itself as a trusted partner in venue management. Their expertise encompasses a broad spectrum of services including event planning, guest management, facility maintenance, and security coordination, all aimed at creating a seamless and memorable experience for visitors and clients alike.

The Huntington Convention Center of Cleveland, a key facility manag... Show More

Job Requirements

High school diploma or equivalent
1 year experience in face-to-face customer service preferred
ability to work flexible and extended hours including evenings and weekends
ability and willingness to work irregular hours dependent upon facility and event needs including evenings, nights, weekends, and holidays
excellent customer service skills
excellent communication skills
ability to learn and retain knowledge of GCHI suites and articulate to all levels of visitor understanding
proficiency in Microsoft Outlook, Word, and Excel
ability to walk, stand frequently, climb stairs occasionally, kneel occasionally, lift a maximum of 20 pounds occasionally
vision, hearing and speech frequently for public communications in a noisy atmosphere

Job Qualifications

High school diploma or equivalent
1 year experience in face-to-face customer service preferred
excellent customer service skills
excellent communication skills
excellent skill in interacting with variety of visitors and utilizing well-developed critical thinking skills to prevent potential and/or solve occurring problems to produce a positive outcome
ability to learn and retain knowledge of GCHI suites and articulate to all levels of visitor understanding
ability to retrieve daily computerized list of events
professional presentation, appearance and work ethic
ability to work as a team member
ability to work independently without direct supervision
ability to work flexible and extended hours including evenings and weekends in addition to normal business hours
proficiency in Microsoft Outlook, Word, and Excel

Job Duties

Greeting and assisting visitors
greets and directs on-site visitors with wayfinding inside and external to the connected campus areas
answers questions about Cleveland Convention Center
obtains wheelchairs for guests who require or request them
maintains safe, attractive environment
corrects or reports any safety, maintenance and cleaning needs immediately upon identification
contacts security to prevent and/or de-escalate potentially difficult situations
maintains highest level of customer service
resolves basic visitor issues and complaints and directs non-basic complaints and issues to appropriate department head as directed
welcomes, acknowledges and thanks all guests for visiting the HCCC
anticipates and addresses guests' service needs, providing concierge services to all visitors of the HCCC
assists individuals with disabilities including but not limited to providing and signing out of available wheelchairs
assists in the safety and security of the patrons who visit the HCCC
communicates event information to guests as requested
conducts routine property walks and inspections as assigned
locks and unlocks HCCC doors as necessary
responds to emergency situations and assists in directing employees and visitors to the appropriate exits and/or refuge points
completes detailed reports on activity during shift and maintains daily log of activities
answers and retrieves messages from phones located at guest service kiosks and provides information and/or routes calls to appropriate departments
follows all company policies and procedures and reports accidents, injuries, and any unsafe work conditions to the appropriate department head
creates and maintains electronic logs and spreadsheets as assigned
prints and distributes daily event schedules as necessary
assists in the coordination and communication of valet services and other guest services as assigned
performs other duties and assignments as required
resolves simple visitor issues or complaints
tracks number of daily visitors and logs all issues/complaints
supplies guests, and employees, directions and information regarding activities occurring within the HCCC as well as local points of interest in a courteous and helpful manner

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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