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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Paid holidays
flexible schedule
Job Description
The hiring establishment is an organization with a dedicated Human Resources department that focuses on delivering professional and efficient HR services. It operates with a commitment to creating an organized, welcoming, and supportive workplace environment, placing a strong emphasis on bilingual communication, specifically in English and Spanish. This organization values cultural competency, customer service excellence, and adherence to federal and state laws surrounding employee relations and records management. It is located within the Oklahoma City metro area and actively engages with the community and partnering schools, indicating a strong community presence and outreach focus. The organization adheres to a structured... Show More
Job Requirements
- High school diploma or equivalent
- Fluent in English and Spanish with ability to speak, write, and read effectively
- Minimum two years experience as a receptionist or similar office clerical-related position
- Knowledge of Microsoft Office Suite and Google Docs
- Ability to exercise initiative and independent judgement
- Ability to multi-task and prioritize in a fast-paced environment
- Excellent customer service skills
- Basic understanding of recruiting, hiring, benefits, and employee relations
- Effective written and verbal communication skills
- Ability to remain calm in escalated situations
Job Qualifications
- High School Diploma or equivalent
- Fluent in English and Spanish with the ability to effectively speak, write, and read in English and Spanish
- Minimum two (2) years of experience as a receptionist or similar office/clerical-related position
- Knowledge of the Microsoft Office Suite (Word, Excel, Outlook, etc.) and Google Docs
- Able to exercise great initiative and independent judgement
- Ability to multi-task and prioritize responsibilities in a fast-paced environment
- Excellent customer service skills
- Basic knowledge and understanding of recruiting, hiring, benefits, and employee relations
- Effective written and verbal communication skills
- Ability to remain calm in escalated situations
- Associate degree or higher in a related field (preferred)
- Relevant experience may be substituted for formal education at a 2:1 ratio
Job Duties
- Greets and directs calls, vendors, and walk-in visitors in a professional manner to appropriate parties or departments which may include taking messages if a party is unavailable
- Serves as the first point of contact for walk-in and incoming calls from customers to the HR Department
- Handles a high volume of calls and emails daily
- Translates instructions, directions, or forms for Spanish-speaking customers
- Maintains a safe clean and professional reception area
- Accepts deliveries and coordinates the distribution of them
- Develops and maintains organized filing, scanning, and follow-up systems
- Scans documents into appropriate employee files and follows District policies and procedures, CBAs, and federal and state law for handling of employee records
- Cross-trains with other office staff and assists with unexpected, urgent or seasonal situations as needed
- Maintains a professional appearance by wearing work attire appropriate for the position
- Utilizes empathetic and reflective listening skills to first understand the customer’s issue then either addresses it personally or ensures that a warm hand-off occurs to the proper HR team member
- Collaborates with all HR teams (Employee Engagement, HRIS, Compensation, and benefits) to ensure that the issues are properly addressed
- Assists in coordinating recruiting, hiring, and onboarding processes
- Provides HR support, guidance, and advice about human resources issues
- Regular attendance is required
- Assists with special projects and additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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