Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.75 - $27.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
employee recognition programs
Job Description
The gambling hall where this HR Coordinator position is based is a dynamic and customer-focused entertainment venue specializing in gaming and hospitality. Renowned for offering a vibrant atmosphere filled with excitement and exceptional customer service, this establishment prides itself on creating an inclusive and respectful workplace culture. The gambling hall operates with a strong emphasis on compliance with state and federal regulations, ensuring all operations are conducted ethically and smoothly in a high-volume environment. As a recognized leader in the gaming industry, the company provides various opportunities for employee development and career growth, supporting a diverse workforce across multiple departments... Show More
Job Requirements
- High school diploma or equivalent
- Experience in human resources or administrative role preferred
- Strong communication skills
- Ability to handle confidential information discreetly
- Customer service experience preferred
- Knowledge of labor laws and compliance regulations
- Proficient in Microsoft Office
- Ability to multitask
- Ability to work in a fast-paced environment
- Strong organizational skills
- Good problem-solving skills
Job Qualifications
- High school diploma or equivalent
- Previous experience in human resources or administrative roles preferred
- Strong communication and interpersonal skills
- Ability to handle confidential information with discretion
- Experience in customer service or guest relations is an asset
- Basic knowledge of labor laws and compliance
- Proficient with Microsoft Office and HR information systems
- Ability to multitask and work in a fast-paced environment
- Strong organizational skills
- Problem-solving and conflict resolution abilities
Job Duties
- Assist with recruiting, onboarding, and orientation of new hires
- Maintain employee records, ensuring they are up-to-date and compliant with regulations
- Assist with payroll administration and benefits coordination
- Help resolve employee issues and mediate disputes when necessary
- Administer training programs and track employee development
- Ensure compliance with labor laws and gambling hall policies
- Coordinate employee events and recognition programs
- Provide support to HR staff with day-to-day tasks and processes
- Deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Build guest relations by talking with customers and making them feel welcome and comfortable
- Observe all activity within assigned area offering assistance to guests
- Report anything that is out of the ordinary
- Handle routine customer complaints and incidents with discretion, escalating when needed
- Ensure all guests are kept in play by providing friendly and helpful service
- Utilize open body language and polite communication to assist guests
- Assist in maintaining a spotless facility
- Maintain monetary and paperwork accuracy and efficiency
- Adhere to regulatory, departmental, and company policies ethically and encourage others to do the same
- Resolve guest disputes quickly up to a pre-determined amount or notify management
- Cross-train in other departments
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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