Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
remote work options
Professional development opportunities
Travel reimbursement
Job Description
ConferenceDirect is a leading event management and hospitality services company with over 25 years of experience in delivering exceptional client solutions. The company specializes in securing optimal hotel accommodations, meeting spaces, and other hospitality services to help clients save time and money while achieving successful event outcomes. ConferenceDirect is known for its consultative approach, leveraging industry expertise and innovative solutions to support clients in planning and executing seamless events. The company values client satisfaction, operational excellence, and continuous improvement in services, making it a prominent player in the events and hospitality industry. More information about ConferenceDirect can be found on... Show More
Job Requirements
- Minimum 3 years' experience in hotel management, room block or group housing
- Experience with housing platforms such as Passkey, Resiada preferred
- Proven ability to manage multiple projects simultaneously
- Professional communication skills in-person, via email and phone
- Strong organizational and time management abilities
- Clear communication skills in fast-paced environments
- Ability to collaborate across organizations and business lines
Job Qualifications
- Minimum 3 years' experience in hotel management, room block or group housing
- Experience with housing platforms such as Passkey or Resiada preferred
- Proven ability to manage multiple projects successfully
- Strong communication skills in-person, via email and phone
- Excellent organizational and time management skills
- Ability to communicate clearly in a fast-paced environment
- Experience working across organizations and lines of business
Job Duties
- Ensure client launches related to event and group housing services are defined, communicated and successfully implemented
- Demonstrate attention to detail by identifying areas of critical need and provide solutions
- Effectively manage priorities by providing feedback and updates as needed
- Monitor time spent on accounts to maximize efficiency and profitability
- Utilize systems to manage and report contractual service levels for assigned services
- Develop and implement project plans with defined timelines and tasks
- Function as point-of-contact for escalations for client and associate issues
- Provide strategic recommendations for process enhancement, increasing efficiencies, improving service and retaining customers
- Review and analyze hotel contracts to ensure contractual and financial obligations are being achieved
- Evaluate and provide consultation on hotel room block allocations
- Analyze and manage room block inventory
- Plan, execute and manage overall housing services using designated technology
- Finalize the FAQ documentation per event and execute contact center training
- Manage all concessions including accurately tracking and assigning earned complimentary rooms
- Participate in weekly client conference calls
- Assist with onsite housing desk needs and logistics
- Complete room block audits
- Provide client reports including strategic analysis and recommendations on pickup, pace and forecasting attrition
- Finalize contractual obligations completing close process and providing invoice within 30 days post-event
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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