Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
remote work opportunity
Job Description
ConferenceDirect is a globally recognized event management and hospitality services company dedicated to delivering exceptional solutions for meetings, conferences and events. With over 25 years of industry experience, ConferenceDirect has built a strong reputation for helping clients save time and money by securing the best hotel accommodations, meeting spaces, conference venues, and hospitality services at the most favorable terms possible. The company’s commitment to excellence and client satisfaction has made it a trusted partner to a wide array of businesses, associations, and organizations seeking optimal event planning and management expertise. ConferenceDirect combines in-depth market knowledge, innovative technology, and expert consulting... Show More
Job Requirements
- minimum 3 years experience in hotel management or room block or group housing
- experience in housing platforms such as Passkey or Resiada preferred
- proven track record of managing multiple projects simultaneously
- excellent communication skills including in-person, email and phone
- strong organizational and time management abilities
- ability to perform well in high-pressure, fast-paced environments
- capability to work across different organizational teams and business lines
Job Qualifications
- minimum 3 years experience in hotel management or room block or group housing
- experience in housing platforms such as Passkey or Resiada preferred
- demonstrated success managing multiple projects concurrently
- ability to communicate professionally and effectively in-person, via email and phone
- strong organizational and time management skills
- ability to work clearly in a fast-paced environment
- ability to collaborate across organizations and lines of business
Job Duties
- ensure client launches related to event and group housing services are defined, communicated and successfully implemented
- demonstrate attention to detail by identifying areas of critical need and provide solutions
- effectively manage priorities by providing feedback/updates as needed
- monitor time spent on accounts to maximize efficiency and profitability
- utilize systems to manage and report contractual service levels for assigned services
- develop and implement project plans, with defined timelines and task
- maintain 24-hour client response time
- provide customer and financial reporting within 30 days
- function as point-of-contact for escalations for client and associate issues and provide recommendations for corrective action
- provide strategic recommendations for process enhancement, increasing efficiencies, improving service and retaining customers
- review and analyze hotel contracts to ensure contractual and financial obligations are met
- evaluate and provide consultation on hotel room block allocations
- analyze and manage room block inventory
- plan, execute and manage overall housing services using designated technology
- finalize FAQ documentation per event and execute contact center training
- manage all concessions including tracking and assigning earned complimentary rooms
- participate in weekly client conference calls
- assist with onsite housing desk needs and logistics
- complete room block audits
- provide client reports including strategic analysis and recommendations on pickup, pace and forecasting attrition
- finalize contractual obligations and complete close process with invoice within 30 days post-event
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter