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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $12.50 - $14.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard SW Abilene is part of the hospitality portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Located at 4350 Ridgemont Dr., Abilene, Texas, this establishment is committed to providing guests with clean, friendly, safe, and well-organized hotel experiences. MCR operates over 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities, under 9 Marriott brands, 8 Hilton brands, and various independent hotels. MCR prides itself on excellence in hospitality, evidenced by its recognition as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and receipt of multiple prestigious awards including... Show More
Job Requirements
- 18 years of age or older
- Experience preferred in hospitality or service roles
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Able to handle stressful, high-pressure situations
- Effective at listening, conflict resolution, and communication
- Desire to provide excellent guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality in clocking in and out and taking breaks
- Provide sufficient notice when calling out
- Physically able to perform essential functions including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Possess a positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Genuine desire to serve guests and enhance their experience
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, weekends, nights, and holidays
- Ability to arrive and clock in on time for shifts and breaks
- Capability to provide sufficient notice when calling out
- Physically capable of performing duties such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support groups and events hosted at the hotel
- Use relevant technology and maintain proper phone etiquette
- Keep all workspaces sparkling clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests with hospitality while performing cleaning duties
- Complete all operational checklists accurately and on time
- Prepare and submit accurate shift handover reports
- Wear approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to exceed traditional role responsibilities
- Collaborate with team members to foster a positive workplace and guest environment
- Store and retrieve guest luggage and packages as needed
- Clean and maintain guest hallways, stairwells, ice rooms, and service areas
- Collect trash from exterior garbage receptacles and common grounds
- Monitor and report public space furniture conditions
- Replenish amenities and supplies in guestrooms and linen closets
- Maintain housekeeping cart stock and cleanliness
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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