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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Cleveland Downtown is part of a prominent portfolio of hotels managed by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has established itself as a leader in the hospitality industry with a portfolio of 148 premium-branded hotels across 37 states and 106 cities, managing more than 22,000 guestrooms. The company prides itself on its broad presence with offices in major cities including New York, Dallas, Chicago, and Richmond, Virginia. MCR operates hotels under a variety of brands including Marriott and Hilton, cementing its reputation through numerous industry awards such as the Marriott... Show More
Job Requirements
- 18 years of age or older
- Experience in hospitality or related customer service field preferred
- Positive attitude and eagerness to learn new skills
- Ability to follow guidelines and procedures accurately
- Capacity to work under pressure in a fast-paced environment
- Strong listening and conflict resolution abilities
- Clear and professional communication skills
- Commitment to hospitality and guest service excellence
- Availability to comply with variable work schedules including nights and holidays
- Punctuality and adherence to timekeeping rules
- Ability to perform physically demanding tasks including stooping, climbing, lifting, and walking
- Willingness to collaborate and work as part of a team
- Ability to handle guest interactions with patience and professionalism
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Desire to serve all guests with hospitality
- Must be 18 years or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to perform essential physical duties satisfactorily
- Adherence to clock-in/out procedures and break schedules
- Provide sufficient notice for call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Use relevant technology effectively for assigned roles
- Answer all incoming calls with friendly service using approved greeting
- Keep all front and back of house areas clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform, be well-groomed, and wear a nametag
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willingness to stretch beyond traditional roles to meet business needs
- Collaborate to create a welcoming environment and positive workplace
- Store and retrieve luggage or packages for guests
- Clean and maintain guest hallways, stairwells, service areas, ice rooms, and exterior spaces
- Collect trash from all areas including parking lot, pool, and common grounds
- Deliver soiled linens to the laundry room
- Monitor public space furniture and report issues
- Maintain stock levels in guest floor linen closets and replenish amenities
- Stock and maintain housekeeping cart
- Arrive and clock in/out on time
- Follow scheduled breaks
- Provide notice for shift call outs
- Perform physical tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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