Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn ABQ Airport is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a portfolio valued at $5.0 billion, consisting of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. MCR operates hotels under nine Marriott brands, eight Hilton brands, and several independent unflagged hotels. The company is notable for its industry leadership, having been named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR has also earned recognition such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer. Its award-winning... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must work well in stressful, high-pressure situations
- must be effective at listening to, understanding, clarifying, and resolving concerns and issues
- must be able to convey information and ideas clearly
- must have a desire to serve all guests
- must be 18 years of age or older to perform this job
- must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- must arrive and clock in on time for every shift worked and clock out at shift ending time
- must clock in and out for breaks at designated times
- must provide sufficient notice when calling out for a scheduled shift
- ability to perform physical workload such as stooping, climbing, balancing, kneeling, crawling, standing for sustained periods, walking long distances, repetitive motions of wrists and hands, and lifting housekeeping items
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- ability to convey information and ideas clearly
- effective listening and conflict resolution skills
- desire to serve all guests
- ability to follow established guidelines and procedures
- ability to work well under pressure
- must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctuality and reliability in clocking in and out on time
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work together to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel facilities and amenities
- support events and groups at the hotel
- answer incoming calls with friendly service using approved greetings
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests happily while cleaning
- complete all operational checklists accurately and on time every shift
- prepare accurate and timely shift handover reports
- wear clean, approved uniforms and be well-groomed per handbook standards
- communicate clearly and professionally with team members
- go beyond traditional role responsibilities to meet business and guest needs
- collaborate to create a welcoming guest environment and positive workplace
- store and retrieve luggage or packages for guests
- clean and maintain hallways, stairwells, service areas, and other common areas
- collect trash from exterior and interior collection points
- monitor public space furniture and report issues
- replenish amenities and supplies in guestrooms
- maintain housekeeping cart and linen closets
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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