Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.50 - $13.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Fairfield Inn & Suites El Paso Airport is a distinguished hotel operating under the management of MCR, one of the largest hotel owner-operators in the United States. MCR owns and operates a diverse portfolio of 148 premium-branded hotels encompassing more than 22,000 guestrooms across 37 states and 106 cities. Founded in 2006 and headquartered in multiple major cities including New York City, Dallas, Chicago, and Richmond, Virginia, MCR has built a reputation for excellence in the hospitality industry. The company manages hotels across nine Marriott brands, eight Hilton brands, and several independent properties. Recognized for its innovation and quality, MCR... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, understanding, clarifying, and resolving concerns
- Clear communication skills
- Desire and commitment to serve all guests
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift and clock out at scheduled time
- Clock in and out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to convey information and ideas clearly
- Effective listening and conflict resolution skills
- Desire to serve all guests with hospitality
- Ability to follow guidelines and procedures
- Ability to work well under stress and high-pressure situations
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Use relevant technology proficiently for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with a smile and by name while cleaning
- Complete all operational checklists with 100% accuracy at designated times
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform, be well-groomed, and wear a nametag consistently
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude willing to stretch beyond traditional roles
- Collaborate with all team members to create a welcoming environment
- Store and retrieve luggage or packages for guests
- Clean and maintain guest hallways, stairwells, service areas, and ice rooms
- Collect and dispose of trash in exterior and common areas
- Monitor public space furniture condition and report issues
- Maintain stock levels in guest floor linen closets and guest amenities
- Replenish amenities and supplies in assigned guestrooms
- Stock and maintain housekeeping cart
Job Qualifications
Experience
No experience required
Job Location
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