Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites Southaven is part of MCR, the third-largest hotel owner-operator in the United States, renowned for its commitment to delivering exceptional guest experiences through premium-branded hotels. Established in 2006, MCR operates a robust portfolio valued at $5.0 billion, managing 148 hotels with over 22,000 guestrooms across 37 states and 106 cities. With corporate offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR is at the forefront of the hospitality industry, operating hotels under nine Marriott brands, eight Hilton brands, and several independent properties. MCR has earned prestigious recognitions such as Fast Company's 10 Most Innovative Travel... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-do attitude
- Ability to follow guidelines
- Ability to handle pace and pressure
- Effective listening, conflict resolution
- Communication skills
- Hospitality and guest service
- Age requirement of 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift and clock out at scheduled shift ending time
- Clock in/out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear communication abilities
- Desire to serve all guests
- Commitment to teamwork and collaboration
- Ability to handle stressful, high-pressure situations
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and adherence to clock-in/out and break policies
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean, organized, and safe
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests with a smile while cleaning
- Complete all operational checklists accurately and on time every shift
- Prepare accurate shift handover reports for effective communication
- Wear a clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to exceed traditional role expectations
- Collaborate to create a welcoming environment and positive workplace
- Store and retrieve luggage or packages for guests
- Clean guest hallways, stairwells, service areas, ice rooms, and exterior spaces
- Collect trash from garbage receptacles and common grounds
- Deliver soiled linen to laundry room
- Monitor public space furniture placement and condition
- Restock linen closets and guest amenities
- Maintain housekeeping cart
- Adhere to all job-related instructions and perform additional duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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