Housekeeping/Room Attendant (Embassy Suites Brier Creek- Raleigh, NC)
Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Uniform allowance
Training and Development
Job Description
Hilton Garden Inn is a renowned hotel brand under Hilton Worldwide, committed to delivering exceptional hospitality experiences to guests globally. Known for its welcoming atmosphere, modern amenities, and high standards of cleanliness and service, Hilton Garden Inn maintains a reputation as a preferred destination for both business and leisure travelers. The hotel emphasizes employee integrity, teamwork, and dedication to guest satisfaction, ensuring that every visit is memorable and exceeds expectations. As part of the Hilton Worldwide family, the hotel upholds brand guidelines and health department standards rigorously to provide a safe and comfortable environment for all guests. The work environment... Show More
Job Requirements
- High school diploma or GED preferred
- relevant housekeeping, hospitality, or cleaning experience preferred
- ability to work as part of a team
- excellent communication and interpersonal skills
- physical capability to perform duties including lifting up to 20 pounds overhead
- availability to work weekends and holidays
- commitment to punctuality and attendance
- ability to follow safety protocols and handle cleaning chemicals properly
- must wear hotel-issued uniform and non-slip shoes during shifts
Job Qualifications
- High school diploma or general education degree (GED) desired but not essential
- previous related experience in housekeeping, hospitality, or cleaning service strongly preferred
- ability to work well with other team members and departments
- understanding of daily work assignments including suite numbers, tasks, stay-over, due-out, etc.
- effective communication skills with guests and clients using courtesy, tact and diplomacy
- ability to safely move suite furnishings, carts and supplies
- ability to follow directions accurately and efficiently
Job Duties
- Seek opportunities to exceed guest and team member’s expectations
- maintain safety and security at all times including security and privacy of guest suites, fire safety, laundry chutes, storage rooms and stair wells
- handle cleansers, bleaches, and detergents safely and know MSDS organization
- understand and apply all Health Department standards of room or suite cleanliness including use of sanitizer, cleansers, handling of glassware, refrigerators, microwave ovens, and linens
- complete all essential training within 7 days of hire and other hotel orientation needs within 30 days
- consistently clean assigned rooms or suites to Hilton QA standards
- pay attention to detail ensuring rooms are attractive, neat, and extremely clean with guest supplies correctly presented
- follow hotel procedures for daily operating supplies, linens, and amenities
- maintain shelf organization in storerooms and replenish storeroom supplies
- remove trash and dirty linens from rooms or suites
- sweep, mop and vacuum floors
- report maintenance problems or complete work repair orders
- spot clean walls, carpets, light fixtures, etc.
- sort, launder, fold, and store hotel linens in the laundry area
- perform deep cleaning and special projects as assigned by Manager or Supervisor
- wear hotel-issued uniform components only during hotel shifts and maintain uniform in good condition including the use of non-slip shoes for safety
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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