Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.52 - $31.20
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Uniform allowance
Employee assistance program
Job Description
Halekulani is a prestigious and historic hotel located in Waikiki Beach, renowned for its embodiment of LEGACY, a core value that celebrates and honors the rich cultural history of the region. With over 100 years of experience in welcoming guests, Halekulani has built a reputation for gracious hospitality, impeccable service, and exceptional cuisine. The hotel sets itself apart with its dedication to maintaining the highest standards in guest satisfaction and cultural authenticity, ensuring that every visitor to Waikiki enjoys a uniquely luxurious and memorable stay.
Halekulani operates in a highly competitive hospitality industry, emphasizing the 'art of service' which ... Show More
Halekulani operates in a highly competitive hospitality industry, emphasizing the 'art of service' which ... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- Ability to stand and walk for up to 8 hours
- Physical capability to transport up to 50 lbs
- Ability to follow safety and cleaning protocols
- Good eye for detail including sight, touch, and smell
- Ability to handle interruptions and multitask
- Ability to maneuver cleaning carts and equipment
- Ability to perform tasks involving squatting, bending, lifting, pushing, and pulling during shifts
- Ability to work in both indoor air-conditioned and outdoor non-air-conditioned environments
- Willingness to work flexible hours and shifts
- Ability to maintain confidentiality and security of guest rooms
- Strong communication and interpersonal skills
Job Qualifications
- High school diploma or equivalent vocational training certificate
- Proven experience in housekeeping or related hospitality role preferred
- Ability to anticipate guest needs and provide excellent customer service
- Familiarity with hotel services, features, and local attractions
- Strong organizational and multitasking skills
- Ability to maintain positive guest relations at all times
- Knowledge of correct cleaning chemicals and procedures
- Ability to operate cleaning equipment effectively
- Attention to detail and commitment to cleanliness
- Ability to report maintenance and security issues promptly
Job Duties
- Greet and acknowledge all arriving and departing guests
- Maintain cleanliness, sanitation, and organization of work areas at all times
- Anticipate guests' needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Use correct cleaning chemicals for designated surfaces according to safety regulations
- Clean guest rooms by priority and as assigned
- Report maintenance problems and security concerns immediately
- Replenish room amenities to hotel standards and inspect linens for quality
- Perform turndown services and prepare rooms according to hotel standards
- Transport carts with cleaning supplies and linens to assigned rooms
- Inspect furniture and fixtures for damage and report accordingly
- Vacuum rooms thoroughly and clean all surfaces including lamps and switches
- Handle guest requests for shoe shines and laundry services
- Ensure security of guest room access and hotel property
- Neaten housekeeping carts and equipment
- Log service activities and report valuables verification to security
- Make sure informational folios in rooms are updated
- Turn over lost and found items to the supervisor
- Perform additional cleaning duties as assigned
- Follow all safety and operational procedures strictly
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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