Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.80
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Paid training
Job Description
This prestigious establishment offers a Forbes Five Star service environment where exceptional attention to detail, quality, and consistency define the guest experience. Recognized for its commitment to excellence, this hotel provides a luxurious and welcoming atmosphere, catering to discerning travelers who expect the highest standards of hospitality. The organization emphasizes employee growth and development, creating a supportive workplace that champions guest satisfaction through personalized service and meticulous care of guest accommodations.
The Turndown Attendant role is pivotal in maintaining the hotel’s five-star reputation. This position requires a dedicated individual tasked with delivering nightly turndown service that meets or exceeds guest ... Show More
The Turndown Attendant role is pivotal in maintaining the hotel’s five-star reputation. This position requires a dedicated individual tasked with delivering nightly turndown service that meets or exceeds guest ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in hospitality or customer service is advantageous
- Ability to work evening hours, typically between 1:30 pm and 9:30 pm
- Physical ability to perform cleaning and turndown duties including lifting and standing for extended periods
- Ability to follow safety and sanitation guidelines
- Good communication skills
- Ability to handle cleaning chemicals safely
- Ability to operate cleaning equipment safely
- Must be able to maintain guest confidentiality
- Team-oriented mindset
- Positive attitude and professionalism
Job Qualifications
- Possess a positive, outgoing and friendly personality
- Ability to provide excellent guest service
- Ability to perform basic arithmetic
- Exercise good judgment and be a clear thinker in pressure situations
- Ability to focus attention to detail
- Ability to follow directions and work without direct daily supervision
- Team player
- Experience in a hospitality industry or equivalent is desirable
- Knowledge of proper chemical handling is desirable
- Basic ability to communicate in the English language is desirable
- Bilingual English/Spanish preferred
Job Duties
- Complete 24 turndown rooms between 5:30-9:30 pm
- Complete daily assigned stayover and checkout rooms/credit, usually 3-4 credits per day between 1:30 pm-5:00 pm
- Turndown occupied and arrival guest rooms including replacing used amenities, ice, towels, glasses, turndown bed, leaving chocolates, emptying trash, closing drapes, and turning on music following proper sequence
- Clean occupied and departure rooms including making beds, vacuuming, dusting, scrubbing restrooms, cleaning patio, and refreshing and supplying guest room amenities
- Efficiently process and prioritize tasks
- Be attentive to guests and continually serve to ensure an enjoyable visit
- Remain calm and courteous in demanding and difficult guest situations, resolving when possible and reporting to supervisor or manager
- Safely operate Hostar equipment
- Maintain confidentiality of hotel guests and pertinent hotel information
- Ensure security of guest room access and hotel property including assigned keys and communication devices
- Follow lost and found protocols
- Display work habits that promote accident prevention
- Adhere to health department sanitation and safety regulations
- Handle cleaning chemicals in accordance with OSHA regulations and hotel requirements
- Ensure equipment is functioning properly and report maintenance needs to supervisor or manager
- Report guest room maintenance needs via Know Cross
- Assist in preparation, cleaning, and upkeep of Casa Elar estate as required
- Wash dishes, touch-up library, parlor, bar, patios, and pool area at Casa Elar assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities