Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.80
Work Schedule
Day Shifts
Benefits
competitive hourly wage
flexible scheduling
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
supportive work environment
Job Description
The Turndown Attendant position is an integral part of a luxury hospitality environment that prides itself on delivering Forbes Five Star service with meticulous attention to detail, quality, and consistency. This role is situated within a high-end hotel or resort setting where guest satisfaction and exceptional service standards are paramount. The establishment offering this role is committed to providing an unforgettable guest experience, incorporating a level of elegance and refinement that exceeds expectations. Known for its dedication to excellence, the hotel or resort maintains a reputation for superior service, inviting travelers and guests to enjoy unparalleled comfort and care.
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Job Requirements
- High school diploma or equivalent
- Previous experience in housekeeping or similar role preferred
- Ability to perform physical tasks including lifting and standing for extended periods
- Willingness to work flexible hours including evenings
- Ability to operate cleaning and turndown equipment safely
- Adherence to health and safety regulations
- Ability to maintain confidentiality of guest information
- Ability to communicate effectively with team members and guests
- Reliable and punctual work ethic
Job Qualifications
- Possess a positive, outgoing and friendly personality
- Ability to provide excellent guest service
- Ability to perform basic arithmetic
- Exercise good judgment and be a clear thinker in pressure situations
- Ability to focus attention to detail
- Ability to follow directions and work without direct daily supervision
- Team player
- Experience in a hospitality industry or equivalent
- Knowledge of proper chemical handling
- Basic ability to communicate in the English language
- Bilingual English/Spanish preferred
Job Duties
- Complete 24 turndown rooms between the hours of 5:30-9:30pm
- Complete daily assigned stayover and checkout rooms usually 3-4 credits per day between 1:30p-5p
- Turndown occupied and arrival guest rooms including replacing used amenities, ice, towels, glasses, turndown bed, leave chocolates, empty trash, close drapes, and turn on music following proper sequence
- Clean occupied and departure rooms including make beds, vacuum, dust, scrub restrooms, clean patio, and refresh and supply guest room amenities
- Efficiently process and prioritize tasks
- Be attentive to guests ensuring an enjoyable visit
- Remain calm and courteous in demanding guest situations, resolving when possible and reporting to supervisor or manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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