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Loews Hotels & Co logo

Housekeeping Training Manager

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $50.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs

Job Description

Loews Miami Beach Hotel, a cherished landmark on the oceanfront of South Beach, has recently undergone an extensive $50 million renovation, elevating its status as an iconic destination for travelers seeking luxury and comfort. This hotel is renowned for its exquisite location, stunning ocean views, and unparalleled guest experiences, blending modern elegance with classic South Beach charm. With the transformation, every corner of the property boasts newly redesigned touchpoints that reflect a commitment to excellence and innovation in hospitality. The Loews Miami Beach Hotel prides itself on delivering exceptional service standards, maintaining a perfect balance of sophistication and relaxed ambiance... Show More

Job Requirements

  • Associates degree in a related area or 5+ years related experience
  • Minimum 3 years experience in housekeeping or training management
  • Professional presentation skills
  • Knowledge of hotel operations and AAA standards
  • Excellent communication and organizational skills
  • Ability to work flexible schedules including weekends and holidays

Job Qualifications

  • Associates degree in a related area or 5+ years related experience
  • Minimum 3 years experience as a housekeeping or training manager or equivalent
  • Professional presentation skills
  • Thorough knowledge of hotel operations, AAA, and housekeeping standards
  • Excellent communication and organizational skills
  • Ability to work flexible schedules including weekends and holidays
  • Preferred 5+ years experience in training or housekeeping
  • Experience with AAA service standards
  • Bilingual Spanish/Creole

Job Duties

  • Assist property leadership in recruitment and hiring of GRAs
  • Establish standardized training materials for training
  • Develop and present new hire orientation programs
  • Create introductory schedules for new GRAs
  • Schedule and monitor training with Star Trainers
  • Maintain monthly onboarding cycles for GRAs
  • Document onboarding and training processes
  • Complete and track training checklists
  • Administer new hire certification and interviews
  • Develop training programs for hourly, supervisory, and management staff
  • Conduct departmental meetings
  • Attend housekeeping management meetings
  • Conduct training needs assessments
  • Monitor housekeeping product and service consistency
  • Participate in team member survey analysis and performance issue resolution
  • Communicate updates to housekeeping standards and initiatives
  • Collaborate on incentive program creation and implementation
  • Establish quality assurance teams
  • Oversee compliance training
  • Generate and distribute monthly training reports
  • Coordinate housekeeping Star Trainer programs
  • Assist with career path training coordination
  • Support housekeeping operations and special projects
  • Promote management and team member development
  • Develop safety incentive programs
  • Assist with team member events
  • Conduct Mighty Clean audits and inspections
  • Conduct GRA MM tracking inspections
  • Inspect and score rooms for quality
  • Assist with team member recertification
  • Ensure regular attendance
  • Work varying schedules as needed
  • Perform physical and mental effort requirements
  • Execute other assigned duties

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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