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Housekeeping Supervisor - Renaissance Framingham Hotel and Conference Center
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401k plan
Hotel discount travel program
exclusive associate discounts
Training and development programs
Career advancement opportunities
Job Description
Renaissance Framingham Hotel and Conference Center, a notable property under Colwen Hotels, is renowned for its commitment to exceptional hospitality and guest satisfaction. Colwen Hotels is a distinguished hospitality group characterized by its hard work, character, and authenticity, known for cultivating innovative ideas and empowering employees to bring forward-thinking concepts to life. With a portfolio of 40 hotels across 10 states, Colwen Hotels is a major player in the hospitality industry, emphasizing growth, career advancement, and employee development. They pride themselves on maintaining high standards of service and cleanliness, constantly striving to stay ahead of industry trends and expectations for... Show More
Job Requirements
- Prior related work experience
- Hotel experience preferred
- Specific brand knowledge is a plus
- Excellent interpersonal and communication skills
- Strong supervisory and leadership skills
- Excellent time management and organizational skills
- Proficient in English language
- Ability to learn new computer software programs and operate the property management system
- Familiar with common computer software programs
Job Qualifications
- Prior related work experience
- Hotel experience preferred
- Specific brand knowledge is a plus
- Excellent interpersonal and communication skills
- Strong supervisory and leadership skills
- Excellent time management and organizational skills
- Proficient in English language
- Bilingual is a plus
- Ability to learn new computer software programs and operate the property management system
- Familiar with common computer software programs
Job Duties
- Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Provide support to the Executive Housekeeper and hotel leadership
- Work to continuously improve guest satisfaction scores
- Conduct self-audits to improve performance and cleanliness
- Verify number of associates to number of rooms and monitor productivity
- Assign specific responsibilities to associates
- Identify vacant rooms to be cleaned first on boards
- Check vacant ready rooms to verify actual status
- Record performance check as guests check out throughout day
- Check rooms for arriving VIPs
- Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized
- Report unserviceable rooms to General Manager or Executive Housekeeper
- Assist housekeeping associates in duties as needed
- Assist with cleaning of public spaces as needed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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