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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.25 - $1.00
Work Schedule
Flexible
Benefits
healthcare
financial benefits
Time Off Benefits
wellness incentive programs
Company Discounts
Free Meals
Professional Development
Job Description
MGM Resorts International is a global leader in the hospitality and entertainment industry, known for its exceptional resorts and vibrant guest experiences. The company operates numerous world-class resorts and casinos across the United States, offering guests unique entertainment, luxury accommodations, and outstanding service. MGM Springfield, located in Springfield, Massachusetts, continues this tradition by providing a dynamic and exciting environment where creativity and customer satisfaction are paramount. The resort embraces diversity and a vibrant team culture, inviting passionate individuals to be a part of its growing family committed to excellence and innovation in hospitality.
Joining MGM Springfield as a Housekeeping Sup... Show More
Joining MGM Springfield as a Housekeeping Sup... Show More
Job Requirements
- Must be willing and able to work a flexible schedule from 7am-12:45am, OT available, 8-10hr shifts/40 hours per week/no overnights
- 1+ years of prior relevant experience required
- 2+ years of prior relevant housekeeping and/or administrative experience preferred
- Previous experience managing employees using a Culinary Bargaining Agreement preferred
Job Qualifications
- 1+ years of prior relevant experience
- 2+ years of prior relevant housekeeping and/or administrative experience preferred
- Previous experience managing employees using a Culinary Bargaining Agreement preferred
- Strong leadership and communication skills
- Ability to work a flexible schedule including early mornings and late nights
- Knowledge of OSHA chemical safety standards
- Ability to multitask and make quick decisions
- Experience in guest service and problem resolution
Job Duties
- Works effectively in a fast-paced environment with strong multitasking and decision-making skills
- Ensures all duties are completed in compliance with property standards, company policies, and legal requirements related to safety, health, and guest welfare
- Thoroughly inspects guest rooms for cleanliness and overall condition, and reports room status, work orders, damages, and carpet needs
- Maintains accurate records including repairs, lost and found items, and quality of work
- Completes daily worksheets and submits all required paperwork in a timely and accurate manner
- Maintains departmental assets, ensuring equipment is properly repaired and all FOH/BOH areas are clean, organized, and well maintained
- Supervises assigned floors, ensuring all rooms, hallways, and public areas meet property cleanliness standards
- Leads Housekeeping employees by providing training, performance feedback, and recognition, ensuring adherence to company and departmental policies
- Trains employees and new hires on cleaning products in compliance with OSHA chemical safety standards
- Maintains comprehensive knowledge of hotel information to accurately answer guest inquiries
- Responds promptly to guest complaints, using sound judgment and creative problem-solving to anticipate and resolve issues
- Maintains exceptional guest service standards and remains attentive to guest needs while protecting their privacy and confidentiality in accordance with hotel policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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