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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $14.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid community service days
employee training
team environment
Job Description
Cotton Court Hotel, situated in Lubbock, TX, is a distinguished pillar of the community known for its unique charm and exceptional hospitality. As a part of the Valencia Hotel Group, which boasts a collection of seven hotels across Texas and California, Cotton Court Hotel represents a modern yet classic approach to hotel accommodations, designed specifically for today's passionate traveler. The Valencia Hotel Group prides itself on creating properties that blend modern design with classical character, aiming to deliver an unparalleled guest experience in every stay. Their commitment to excellence and community engagement makes them an employer of choice for those... Show More
Job Requirements
- high school diploma or equivalent
- previous housekeeping or supervisory experience preferred
- ability to communicate clearly in English
- ability to work flexible hours including holidays and weekends
- physical ability to perform cleaning and maintenance duties
- knowledge of cleaning chemicals and OSHA regulations
- leadership skills
- basic knowledge of hotel operating systems
- problem-solving skills
- customer service orientation
Job Qualifications
- hotel operations or customer service experience preferred
- previous room cleaning preferred
- communicates effectively with others
- works productively with a team
- effective multitasking skills
- composure and patience under pressure
- strong English communication and organizational skills
- must be available to work mornings, nights, weekends and holidays
Job Duties
- contribute positively to the team within the department
- participate in on-going training
- maintain a friendly, cheerful and courteous demeanor at all times
- provide friendly assistance in answering questions and offering information to guests
- maintain good customer relations by keeping aware of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- follow checklist for required duties and timeliness, complete all opening and closing duties
- communicate with all other departments to fulfill guests’ needs
- clean rooms as necessary
- have complete knowledge of duties of housekeeping teams including cleaning rooms, lobby, courtyard, fitness, public restrooms, storages, stairwells and more
- understand how to handle hotel operating systems, key systems and phone systems
- understand emergency procedures and safety of hotel, employees and guests
- ensure complete cleanliness of guest rooms by inspecting all areas such as the entry door, closet, minibar cabinet area, bed/nightstand area, desk/window area, general room and bathroom
- conduct daily inspection of rooms, public areas and back of house
- conduct daily and weekly audits of areas
- use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements
- assign and prioritize room cleanings as needed by guest and hotel
- ensure and follow up all guest request items are delivered to rooms
- deep clean VIP rooms
- assign daily and weekly projects to team and PM of rooms daily and weekly
- update status of rooms cleaned on assignment sheet at time of completion and update status of room to vacant clean status or occupied clean status in the phone
- ensure lost and found items are given to front desk
- handle guest issues and special requests to best of ability to ensure guest satisfaction, alert a supervisor and/or manager immediately if situation calls for one
- ensure guest preferences are completed as requested
- do not leave until all rooms and projects are completed
- plan for future days accordingly for staffing
- keep track of inventory and alert management of what needs to be purchased
- ensure DND’s have been called and failure to leave before will result in disciplinary action
- ensure the assigned master key is locked and secured at the end of each shift
- be effective in handling workplace problems including anticipating, preventing, identifying and solving problems as necessary
- attend required meetings
- keep work areas clean and organized
- be extremely courteous to all customers and fellow employees
- report unsafe conditions to supervisor immediately
- assure all safety and security policies and procedures are adhered to
- maintain hotel equipment in proper working conditions
- comply with Valencia Hotel Group standards and regulations to encourage safe and efficient hotel operations
- maintain regular attendance in compliance with scheduling
- complete other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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