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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $14.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid community service days
Equal opportunity employer
Job Description
Cotton Court Hotel, located in the heart of Lubbock, Texas, is a distinguished hospitality establishment known for its unique blend of modern design and classic character. As part of the esteemed Valencia Hotel Group, this hotel is a prominent figure in the local community and stands out as a favorite destination for travelers seeking exceptional comfort and service. Valencia Hotel Group operates seven hotels across Texas and California, each crafted to cater to today’s passionate traveler with intentional design and high standards of hospitality. The group emphasizes a culture of empowerment, encouraging team members to go above and beyond in... Show More
Job Requirements
- High school diploma or equivalent
- Previous housekeeping or supervisory experience preferred
- Ability to communicate clearly and effectively
- Strong leadership and team management skills
- Ability to multitask and handle pressure
- Knowledge of hotel cleaning standards and safety procedures
- Availability to work flexible shifts including holidays and weekends
- Ability to use hotel operating, key, and phone systems
- Understanding of OSHA regulations for cleaning chemicals
- Physical ability to perform cleaning duties and inspections
- Commitment to exceptional guest service
Job Qualifications
- Hotel operations or customer service experience preferred
- Previous room cleaning experience preferred
- Communicates effectively with others
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- Strong English communication and organizational skills
- Must be available to work mornings, nights, weekends and holidays
Job Duties
- Contribute positively to the team within the department
- Participate in ongoing training
- Maintain a friendly, cheerful and courteous demeanor at all times
- Provide friendly assistance in answering questions and offering information to guests
- Maintain good customer relations by keeping aware of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on telephone
- Follow checklist for required duties and timeliness
- Complete all opening and closing duties
- Communicate with all other departments to fulfill guests' needs
- Clean rooms as necessary
- Have complete knowledge of duties of housekeeping teams including cleaning rooms, lobby, courtyard, fitness center, public restrooms, storages, stairwells, and more
- Handle hotel operating systems, key systems, and phone systems
- Understand emergency procedures and safety protocols for hotel, employees, and guests
- Ensure complete cleanliness of guest rooms by inspecting all areas such as entry door, closet, minibar cabinet area, bed/nightstand area, desk/window area, general room, and bathroom
- Conduct daily inspections of rooms, public areas, and back of house
- Conduct daily and weekly audits of areas
- Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements
- Assign and prioritize room cleanings as needed by guests and hotel
- Ensure and follow up that all guest request items are delivered to rooms
- Perform VIP rooms and deep cleanings
- Assign daily and weekly projects to team and PM rooms
- Update status of rooms cleaned on assignment sheet and phone system
- Ensure lost and found items are given to front desk
- Handle guest issues and special requests to best of ability to ensure guest satisfaction and alert supervisor or manager when needed
- Ensure guest preferences are completed as requested
- Do not leave until all rooms and projects are completed
- Plan for future days accordingly for staffing
- Keep track of inventory and alert management on needed purchases
- Adhere to do not disturb policies
- Secure master key at the end of each shift
- Effectively handle workplace problems including anticipating, preventing, identifying and solving problems
- Attend required meetings
- Keep work areas clean and organized
- Be courteous to all customers and fellow employees
- Report unsafe conditions immediately
- Assure all safety and security policies and procedures are followed
- Maintain hotel equipment in proper working condition
- Complete other duties as assigned by immediate supervisor
- Comply with Valencia Hotel Group standards and regulations
- Maintain regular attendance according to scheduling needs
- Complete other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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