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HOUSEKEEPING SUPERVISOR- Boston/Cape Cod KOA Holiday 2026
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee wellness programs
Flexible work schedules
Job Description
Kampgrounds of America, Inc. (KOA) is recognized as the world's largest network of privately owned campgrounds, proudly leading the outdoor hospitality industry. With over 500 locations spread across the United States and Canada, KOA offers a combination of franchised and company-owned park locations. Established in 1962, KOA’s mission is to connect people with the outdoors and with one another, fostering memorable experiences through nature. The company upholds core values centered around being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. KOA firmly believes that the outdoors is fun and accessible to everyone. It is dedicated to fostering an environment where all guests,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years experience in housekeeping or related field
- Fluent in English
- Strong leadership and decision-making skills
- Excellent communication and collaboration skills
- Ability to manage confrontation effectively
- Experience in training and motivating teams
- Ability to work flexible hours including nights, weekends, and holidays
- Valid driver's license
- Ability to lift up to 50 pounds and perform physical tasks such as bending, stooping, kneeling, crouching, and climbing
- Able to work indoors and outdoors in various climates
- Ability to travel by airplane and automobile
Job Qualifications
- High school diploma or equivalent
- Minimum two years' experience in housekeeping or related field
- Hear and speak the English language fluently
- Strong decision-making ability
- Excellent communication, collaboration, and delegation skills with ability to manage confrontation
- Ability to motivate, lead and develop a diverse team
- Strong working knowledge and hands-on experience of housekeeping and janitorial procedures
- Comfortable in a fast-paced and high-pressure environment
- Motivated, goal oriented and results driven
- Ability to maintain confidentiality
- Able to work nights, weekends, and holidays
- Valid driver's license
Job Duties
- Determine the number of housekeepers needed to complete tasks within specific time periods
- Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry
- Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly
- Oversee and complete maintenance requests in a timely manner and in order of priority
- Ensure supplies are available for use by team members in their work, such as brooms, cleaning agents, and linens
- Effectively communicate each day's activities and problems to the GM or AGM
- Establish and maintain good communications and teamwork with fellow associates and other departments within the campground
- Ensure adherence to quality standards and health and safety regulations
- Maintain inventory of cleaning supplies and equipment and order replacements when needed
- Assist the GM in achieving monthly and annual departmental budget requirements
- Aid GM with hiring and training a diverse team and updating GM on team performance
- Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
- Provide great customer service with a focus on improving guest satisfaction
- Maintain equipment and supply inventories
- Good organization and time management
- Maintain property by following the quality assurance manual under the direction of the GM
- Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOA's culture, mission, values and goals
- Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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