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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
This job opportunity is with a distinguished hospitality establishment that operates within the luxury gaming and hospitality sector. This company is revered for delivering exceptional guest experiences, maintaining high standards of cleanliness, and providing top-tier service quality. The organization values professionalism, strong team dynamics, and a commitment to maintaining an exemplary environment for guests and staff alike. With a focus on operational excellence and guest satisfaction, it caters to a diverse clientele seeking luxury accommodations and impeccable service.
The position available is for a Housekeeping Supervisor, an essential role within the hotel’s housekeeping department. The Housekeeping Supervisor is tasked w... Show More
The position available is for a Housekeeping Supervisor, an essential role within the hotel’s housekeeping department. The Housekeeping Supervisor is tasked w... Show More
Job Requirements
- High school diploma
- bachelor’s degree or equivalent work experience
- minimum of four years experience in housekeeping supervisory role
- ability to communicate effectively in English both written and verbal
- professional demeanor and attire
- strong interpersonal and organizational skills
- ability to work independently
- ability to perform in a team environment
- must be 21 years or older
- must have or be able to obtain Nevada Food Handlers Card
- proficiency with computer systems such as Microsoft Word, Excel, Outlook, Opera, HotSOS, and Starguest preferred
- previous experience in luxury gaming or hospitality environment desired
Job Qualifications
- A minimum of four years experience in housekeeping supervisory role
- bachelor’s degree or equivalent work experience
- high school diploma
- ability to communicate effectively in English both written and verbal
- professional demeanor and attire
- strong interpersonal and organizational skills
- ability to work independently with little to no supervision
- ability to perform in a team environment
- proven ability to resolve guest conflicts or escalate to management
- flexibility to wear different hats on short notice
- ability to motivate and maintain effective working relationships across staff and leadership
- previous experience in high-end luxury gaming or hospitality environment desired
- exceptional time management skills
- proficiency or expert understanding of Microsoft Word, Excel, Outlook, Opera, HotSOS, and Starguest preferred
- must be 21 years or older
- must be able to have Nevada Food Handlers Card at time of hire
Job Duties
- Verify room status on AM reports
- report discrepant rooms
- prioritize and update status of check-out rooms
- coordinate daily activities and inspections
- prepare daily assignments and tasks
- maintain accurate records
- communicate additions or changes to assignment sheets during shifts
- identify situations compromising department standards and delegate tasks
- inspect supply levels, cleanliness and organization of floor closets
- assign personnel to rectify deficiencies
- check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems and instruct correction
- inspect rooms using designated checklist
- ensure rooms meet hotel specifications
- follow up on corrections and communicate deficiencies
- update room status after approval
- check vacant and out-of-service rooms, verify and update statuses
- mark dirty sheets and ensure re-laundering
- counsel Room Attendants on discrepancies
- address and administer employee action notices
- ensure all areas meet cleanliness and condition standards
- complete work orders for maintenance repairs
- accommodate guest housekeeping requests expediently
- conduct staff training
- monitor and handle guest complaints using pacification procedures
- provide performance feedback to manager
- report disciplinary problems
- email management with pertinent information
- complete paperwork and closing duties
- review assignment status and follow-ups with management
- undertake projects assigned by management
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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