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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.00 - $30.00
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a prominent player in the hospitality industry, standing as the 8th largest hotel company in the United States with a rapidly expanding presence. This dynamic company operates a diverse portfolio that includes full-service and focused hotels across major cities, boasting over 1000 properties in eight countries. Sonesta is renowned for its commitment to the human side of hospitality, focusing on delivering exceptional service, fostering loyalty, and creating meaningful experiences that resonate with guests. The company’s growth is driven by a dedication to quality, value, and memorable stays for every guest, in every location where Sonesta properties... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in housekeeping or hospitality
- Ability to communicate effectively
- Strong organizational skills
- Proficiency in housekeeping software tools
- Ability to handle guest complaints professionally
- Capability to conduct regular inspections
- Willingness to work flexible hours
- Attention to detail
- Physical ability to perform housekeeping supervisory tasks
Job Qualifications
- High school diploma or equivalent
- Previous experience in a supervisory role within housekeeping or hospitality preferred
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work under pressure
- Proficient in using housekeeping management software such as HotSOS
- Knowledge of inventory control and cost management
- Commitment to maintaining high cleanliness and service standards
Job Duties
- Direct involvement with training and development of new employees
- Monitor the status of room condition and availability, submitting prompt and accurate reports to the front desk and housekeeping office
- Communicate constantly with the housekeeping office to update room statuses or any other priorities
- Write maintenance requests and follow up to ensure that they have been completed
- React to guest complaints regarding service or equipment
- AM supervisor to complete 15 detailed room inspections per day and input the inspection findings into Hot SOS
- Complete one daily room inspection with housekeeper who cleaned the room that is being inspected and provide positive feedback as well as noting areas for improvement
- PM supervisor to inspect hallways, corridors, service, and storage areas to insure standards are being followed
- Inspection to be recorded in HotSOS
- Establishes and maintains cost control system for linen and cleaning supplies inventories
- Oversees ordering, and receiving of such supplies
- Assure that all employees are properly groomed in uniform with name tag in place
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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