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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Wellness Program
employee discount
Dental Insurance
Health Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
HHM Hotels is a respected hospitality company known for managing a diverse portfolio of properties, ranging from boutique hotels to large-scale resorts. With a strong commitment to delivering exceptional guest experiences and operational excellence, HHM Hotels prides itself on its values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company fosters a culture of growth, development, and dedication to sustainability through its innovative EarthView program, which emphasizes environmentally conscious operations. Dedicated to supporting its employees and providing competitive benefits, HHM Hotels offers career advancement opportunities within the hospitality industry across various departments and... Show More
Job Requirements
- High school diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
Job Qualifications
- High school diploma preferred
- Previous housekeeping experience or equivalent training required
- Previous supervisory responsibility preferred
Job Duties
- Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees)
- Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly
- Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction
- Issue cleaning supplies and equipment to associates
- On occasion, clean rooms or assist staff with cleaning rooms
- Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors
- Supervise laundry employees, if applicable
- Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area as needed
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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