Housekeeping Supervisor

Paris, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $18.75

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Paid holidays

Job Description

The Cooper Hotel is a distinguished luxury hotel committed to delivering an exceptional guest experience. Renowned for its refined Southern hospitality and commitment to excellence, the hotel operates under Forbes 5-Star standards, ensuring that every guest enjoys an impeccable environment during their stay. From elegant guest rooms and suites to meticulously maintained public spaces, The Cooper Hotel prides itself on its presentation, comfort, and service quality. The establishment fosters a workplace culture that values professionalism, teamwork, and continuous improvement, making it a preferred destination both for guests and employees who seek to uphold high standards in luxury hospitality.

The Housekeepi... Show More

Job Requirements

High school diploma or equivalent
minimum 2-3 years housekeeping experience in a luxury hotel or resort
at least 1 year supervisory or team lead experience
ability to walk stand reach stoop bend and lift for extended periods
ability to lift up to 30-40 lbs and push housekeeping carts
flexible to work mornings evenings weekends and holidays as needed
ability to resolve problems handle conflict and make effective decisions under pressure
good hearing for effective communication

Job Qualifications

High school diploma or equivalent
associate's or bachelor's degree in hospitality or related field preferred
minimum 2-3 years of housekeeping experience in a luxury hotel or resort with at least 1 year in a supervisory or team lead capacity
prior experience working in a Forbes 5-Star or AAA Five Diamond property strongly preferred
strong attention to detail organizational skills and guest service mindset
excellent communication skills bilingual preferred
proficiency with housekeeping systems is an advantage

Job Duties

Supervise and coordinate the daily activities of assigned housekeeping team members ensuring all rooms and public areas are cleaned and serviced on time and to exacting standards
conduct detailed inspections of guest rooms corridors public spaces and back-of-house areas to ensure cleanliness proper setup and Forbes-standard presentation
monitor progress and reassign duties as needed based on occupancy and workflow
communicate room status out-of-order rooms and any service issues with Front Office and Engineering in real time
lead pre-shift briefings to review guest arrivals VIPs group blocks special requests and safety topics
train mentor and support new and existing staff in cleaning techniques equipment usage service etiquette and Forbes standards
provide ongoing coaching and feedback escalate any performance issues to leadership as appropriate
foster a respectful professional and team-oriented environment with a focus on excellence
respond promptly and professionally to guest requests or concerns ensuring timely follow-up and service recovery where needed
coordinate with Guest Relations and Front Office for VIP room setups amenities and turndown preferences
verify that guestroom supplies linens and amenities are fully stocked and in pristine condition
monitor supply usage and report inventory needs to the Housekeeping Coordinator
ensure equipment is properly maintained and that safety protocols are followed at all times
report any maintenance issues damage or lost-and-found items immediately per hotel procedures
uphold strict adherence to OSHA safety regulations chemical handling procedures and hotel sanitation policies
support emergency response efforts and ensure team members are trained in evacuation and safety protocols

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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