Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Health savings account
Flexible spending account
voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
Job Description
Bass Pro Shops is a renowned leader in outdoor retail, dedicated to providing high-quality merchandise and exceptional service to outdoor enthusiasts. As a company, it prides itself on delivering best-in-class service and fostering a workplace culture that values respect, integrity, and innovation. Among its many ventures, Bass Pro Shops operates the Big Cypress Lodge, a hospitality establishment that blends rustic charm with modern luxury to offer guests an unparalleled experience in the heart of nature. The Big Cypress Lodge is not only a retreat for guests but also a vibrant workplace for individuals who thrive in dynamic, service-driven environments. This... Show More
Job Requirements
- Possess a valid Missouri “E” or Arkansas “P” driver’s license
- clean and safe driving record
- extensive understanding of housekeeping duties
Job Qualifications
- One to two years related experience and/or training
- equivalent combination of education and experience
- supervisory experience in hospitality housekeeping
- analytical skills including data collection and workflow design
- problem-solving skills with the ability to identify and resolve issues
- customer service expertise handling difficult situations
- interpersonal skills focused on conflict resolution and confidentiality
- oral and written communication skills
- teamwork oriented with ability to give and receive feedback
- leadership skills that inspire and mobilize others
- change management skills
- delegation and people management capabilities
- quality management and business acumen
- respect for diversity and ethical standards
- strong organizational support and judgement
- high motivation, professionalism, quality and quantity focus
- safety and security awareness
- adaptability and dependability
- initiative and innovation
- language skills including reading, writing, and speaking effectively
- mathematical skills for calculations and basic algebra
- computer skills with order processing, payroll, Excel, and Microsoft Office
- management competencies including adaptability, aligning performance, team building, trust building, communication, customer focus, high work standards, planning and organizing, problem solving and decision making
Job Duties
- Establish standards and procedures for work of housekeeping staff
- assists in the planning of work schedules to ensure adequate service
- inspects and evaluates physical condition of establishment
- assists with recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space
- manages five subordinate supervisors who supervise a total of 60 employees in the Housekeeping and Laundry Departments
- oversees overall direction, coordination, and evaluation of housekeeping and laundry units
- directly supervises one non-supervisory employee
- carries out supervisory responsibilities including interviewing, hiring, training, assigning work, appraising performance, rewarding, disciplining employees, and addressing complaints
- coaches housekeeping leaders to practice leadership aligned with company culture and business objectives
- creates and executes plans to increase efficiencies and service levels in housekeeping
- maintains high morale and efficient functioning of the housekeeping team
- ensures that all rooms meet or exceed company standards
- creates and manages training programs for new associates to boost productivity and reduce turnover
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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