Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a reputable hospitality company known for its commitment to providing excellent service and comfort to its guests. As a leading operator of hotels and resorts, Crestline Hotels & Resorts takes pride in creating welcoming environments where guests can enjoy memorable stays. With a solid reputation built on quality and reliability, the company emphasizes the importance of employee satisfaction and development, ensuring that all team members are supported both at work and beyond. Crestline Hotels & Resorts is an equal opportunity employer that values diversity and inclusion, fostering a respectful and dynamic workplace where individuals from... Show More
Job Requirements
- High school graduate or general education degree (GED)
- six months to one year related supervisory experience
- able to resolve guest complaints effectively
- ability to supervise and coordinate housekeeping staff
- knowledge of cleanliness and sanitation standards
- proficient in maintaining records and documentation
- capable of training and counseling employees
- flexible to work shifts as required
Job Qualifications
- High school graduate or general education degree (GED)
- six months to one year related supervisory experience
- effective communication skills
- leadership and team management abilities
- knowledge of housekeeping standards and procedures
- ability to train and coach staff
- problem-solving skills
- attention to detail
- ability to handle guest complaints professionally
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- monitor and maintain cleanliness sanitation and organization of assigned work areas
- maintain complete knowledge of room status on A.M. report report discrepant rooms prioritize and update status of check-out rooms
- ensure that assigned staff have reported to work document any late or absent employees
- coordinate breaks for assigned staff prepare and distribute assignment sheets to assigned staff and review priorities
- assign designated guest room keys and beepers to assigned staff
- maintain accurate record of keys and ensure their security
- communicate additions or changes to assignment sheets throughout the shift
- inspect supply levels of floor closets
- assign personnel to rectify any deficiencies
- check room attendant carts for proper supplies neatness cleanliness and mechanical problems
- inspect rooms cleaned by assigned room attendants using designated checklist
- directly contact room attendants to relay any deficiencies to be corrected
- update room status after approving cleanliness and condition in accordance with departmental standards
- check vacant rooms verify status and update status of discrepant rooms throughout the shift
- check do not disturb rooms and verify status
- mark dirty sheets of randomly selected assigned rooms and follow up to ensure they have been changed
- counsel room attendants on any discrepancies
- inspect public areas bathrooms fitness center pool area offices and service areas after cleaning using designated checklists
- directly contact respective personnel to relay any deficiencies to be corrected
- complete work orders for maintenance repairs and submit to housekeeping clerk
- contact engineering directly for urgent repairs
- conduct training of staff as assigned
- provide feedback on staff performance to manager
- report disciplinary problems to manager and participate in counseling of employees
- document pertinent information in department log book
- complete all paperwork and closing duties before leaving
- review status of assignments and any follow-up action with manager or on-coming supervisor
- check P.M. reports for accuracy and completeness
- complete night counts in accordance with departmental standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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