Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Allentown West, part of the reputable MCR company portfolio, represents excellence in the hospitality industry. MCR is the third-largest hotel owner-operator in the United States, with a significant presence that includes offices in New York City, Dallas, Chicago, and Richmond, Virginia. Established in 2006, MCR boasts a $5.0 billion portfolio of 148 premium-branded hotels featuring more than 22,000 guestrooms across 37 states and 106 cities. Its scale and influence are reflected in its workforce of over 7,000 team members and management of hotels under nine Marriott brands, eight Hilton brands, and numerous unflagged independent hotels. Recognized nationally... Show More
Job Requirements
- Must be at least 18 years old
- Experience in a hospitality, service or related field preferred
- Must have a positive can-do attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful high-pressure situations
- Must be effective at listening, conflict resolution and communication
- Must have a desire to serve all guests
- Must be willing to work varied schedules including evenings, nights, weekends and holidays
- Must arrive and clock in on time for every shift
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out of a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work effectively under pace and pressure
- Effective listening, conflict resolution and communication skills
- Desire to provide excellent hospitality and guest service
- Must be at least 18 years old
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Ability to clock in/out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel properly welcomed
- Work collaboratively to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Demonstrate strong knowledge of hotel facilities and amenities
- Support groups and events hosted at the hotel
- Utilize relevant technology and answer phone calls with friendly service
- Maintain sparkling clean workspaces both front and back of house
- Assist teammates with cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete operational checklists with 100% accuracy each shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and maintain neat grooming standards
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude beyond traditional role responsibilities
- Collaborate with all team members to foster a welcoming environment
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects in storage, laundry, and public areas
- Ensure all front and back of house areas are well-organized and clean
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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