Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Employee Discounts
Job Description
Doubletree Tallahassee is a distinguished hotel known for its commitment to providing exceptional hospitality services in a welcoming and comfortable environment. The hotel focuses on delivering outstanding guest experiences through superior customer service and maintaining high standards of cleanliness and comfort throughout its property. As a part of the Doubletree brand, the hotel benefits from a reputable global network recognized for quality accommodations, elegant facilities, and a dedication to guest satisfaction. This hotel caters to both business and leisure travelers, offering a full range of amenities including comfortable guest rooms, meeting spaces, dining options, and recreational facilities. With an emphasis... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Experience in a hotel housekeeping or a related field
- Must work well in stressful, high-pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests
- Must have basic arithmetic functions
- Maintain a key control system for the department
- Housekeeping Supervisors are required to clean guest rooms on days they are not covering the Executive Housekeeper duties
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
Job Qualifications
- Experience in a hotel housekeeping or a related field
- Proficiency in Windows operating systems, company approved spreadsheets and word processing
- Ability to convey information and ideas clearly
- Desire to serve all guests
- Positive attitude and willingness to learn
- Ability to work well in stressful, high-pressure situations
- Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems
- Effective communication skills for listening, understanding, clarifying, and resolving concerns and issues
- Basic arithmetic skills
- Must be 18 years of age or older
Job Duties
- Ensure completion of daily objectives while maintaining hotel brand standards of cleanliness and guest satisfaction
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner
- Monitor and direct all housekeeping and laundry personnel
- Inspect rooms and ensure the quality and cleanliness of all guest rooms and public spaces in the absence of the Executive Housekeeper
- Ensure completion of daily objectives including opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department in the absence of the Executive Housekeeper
- Conduct daily department meetings with housekeeping staff in the absence of the Executive Housekeeper
- Monitor work orders and submit to Engineering department according to procedures
- Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper
- Review Guest Request log daily to ensure that all requests have been met
- Monitor all VIPs, special guests, and requests in the absence of the Executive Housekeeper
- Monitor proper use of and compliance with hazardous chemicals according to OSHA standards
- Assist in monthly and quarterly housekeeping inventories
- Follow company and brand procedures in the cleaning and preparation of guest rooms
- Complete all pre-cleaning duties such as stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up
- Remove all trash and dirty linen from guest rooms
- Perform repetitive duties such as bed making and bathroom cleaning
- Replace bed linens and replenish guest room supplies
- Conduct deep cleaning activities as needed within the guest room in conjunction with the maintenance department
- Interact with guests and team members in a friendly, service-oriented manner
- Maintain regular attendance as required by scheduling
- Maintain company and brand standards of personal appearance and grooming
- Thoroughly clean and restock the required number of guest rooms as assigned per shift
- Complete any special requests made by guests or other departments
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: