Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with an impressive portfolio exceeding $15 billion in assets under management. The company boasts ownership and operational oversight of over 400 hotels spread across North America, Europe, the Caribbean, and Latin America. Known for its innovative approach and 30-year history within the hospitality industry, Highgate has established itself as a leader in the sector. Their expertise spans all phases of the property lifecycle, including planning, development, recapitalization, and disposition. Highgate's diverse portfolio includes boutique lifestyle brands, legacy hotel brands, and independent hotels and resorts, all distinguished by modern... Show More
Job Requirements
- High school diploma or equivalent
- two to three years of relevant hotel or related field experience preferred
- previous supervisory responsibility preferred
- ability to stand for entire shift
- strong verbal and written communication skills
- ability to interact professionally with employees and guests
- proactive problem-solving capabilities
Job Qualifications
- High School diploma or equivalent required
- college coursework in related field helpful
- two to three years of progressive experience in hotel or related field preferred
- previous supervisory experience preferred
- ability to stand during entire shift
- effective verbal and written communication skills
- friendly, courteous, and service-oriented manner
Job Duties
- Inspect Room Attendant’s work performance within assigned section daily to ensure standards and productivity
- oversee closing of floors at the end of the day ensuring carts are clean and restocked
- ensure records of daily assignments are completed and submitted on time
- maintain key control
- handle lost and found items according to standards
- monitor cleanliness and orderliness of carts, linen closets, control closets, stairways and landings
- oversee daily assignment of duties to Room Attendants and House Attendants
- carry active pager or radio to maintain contact with Front Office and Engineering
- report progress of out-of-order rooms to Guest Services Manager
- initiate work orders for repairs and follow through until completion
- assist with training of housekeeping staff
- clean rooms as needed based on business needs
- ensure completion of biannual cleaning projects
- ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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