Housekeeping Supervisor

Racine, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Courtyard Milwaukee Downtown is part of the MCR company portfolio, a prominent and innovative hotel owner-operator based in the United States. Established in 2006, MCR has grown to become the 3rd-largest hotel owner-operator in the nation, boasting a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities, including more than 22,000 guestrooms. MCR operates hotels under some of the most recognized brands in the hospitality industry, including nine Marriott brands, eight Hilton brands, and a collection of unflagged independent hotels. With over 7,000 team members nationwide, the company is known for its commitment to innovation, excellence,... Show More

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Supervisory experience preferred
Can-do attitude
Ability to follow guidelines
Handle pace and pressure
Listening, conflict resolution
Communication skills
Hospitality and guest service
Age requirement of 18 years or older
Schedule and travel flexibility including evenings, nights, weekends, and holidays
Arrive and clock in/out on time
Clock in/out for breaks at designated times
Provide sufficient notice when calling out for a scheduled shift.

Job Qualifications

Experience in hospitality, service, consumer-facing franchise, or related field preferred
Supervisory experience preferred
Positive can-do attitude and willingness to learn
Ability to follow established guidelines and procedures
Effective listening and conflict resolution skills
Clear communication capabilities
Strong desire to serve guests
Must be 18 years of age or older
Ability to work varied schedules including evenings, weekends, holidays
Ability to arrive and clock in/out on time consistently
Commitment to clocking in/out for breaks as scheduled
Provide sufficient notice for shift call-outs.

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to ensure they feel welcomed
Work collaboratively to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel facilities and amenities
Support all hotel groups and events with awareness
Answer all incoming calls using approved friendly greetings
Keep all workspaces sparkling clean and well-organized
Participate in cleaning guest rooms and public spaces as needed
Greet guests with hospitality while cleaning
Complete all operational checklists accurately each shift
Submit and review shift handover reports timely and accurately
Wear clean, approved uniforms and maintain grooming standards
Communicate clearly, honestly, and professionally with team members
Demonstrate a can-do attitude and willingness to go beyond traditional roles
Collaborate to foster a welcoming guest environment and positive workplace
Manage the guest request log proactively
Monitor VIP guests and special requests
Lead daily housekeeping team stand-ups in absence of the Executive Housekeeper
Inspect rooms and public areas ensuring quality and cleanliness
Maintain organization and cleanliness of storage and mechanical rooms
Stock supplies for housekeeping cart set-up
Remove trash and replace linens in guest rooms
Conduct deep cleaning as needed with maintenance coordination
Hold daily departmental meetings if Executive Housekeeper is absent
Manage housekeeping and laundry supplies inventory
Submit and follow up on maintenance requests
Balance nightly room status reports and resolve discrepancies
Maintain lost and found procedures in accordance with standards
Ensure chemical safety compliance per OSHA
Maintain departmental key control system.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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