Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites Huntsville is part of the MCR family, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a portfolio valued at $5.0 billion, consisting of 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. With offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR employs over 7,000 team members nationwide. The company is highly recognized in the hospitality industry, having earned prestigious accolades such as Fast Company's 10 Most Innovative Travel Companies of 2020 and the Marriott Partnership Circle Award multiple times, as well as the... Show More
Job Requirements
- must be 18 years of age or older
- must have experience in hospitality or related field preferred
- supervisory experience preferred
- must have positive attitude and willingness to learn
- must be able to follow established guidelines and procedures
- must work well under pressure
- must have effective listening and conflict resolution skills
- must have clear communication skills
- must have desire to serve guests
- must be willing to work varied schedule including evenings weekends and holidays
- must arrive and clock in on time every shift
- must clock in and out for breaks
- must provide sufficient notice when calling out
Job Qualifications
- experience in hospitality service or consumer-facing franchise preferred
- supervisory experience preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- ability to work well in high-pressure situations
- effective listening and conflict resolution skills
- clear communication abilities
- strong hospitality and guest service orientation
- age 18 years or older
- willingness to work varied schedule including evenings weekends and holidays
- punctuality with clock-in and clock-out times
- ability to clock in and out for breaks
- ability to provide sufficient notice for call outs
Job Duties
- greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to make them feel welcomed
- work collaboratively to contribute to excellent guest satisfaction scores
- handle challenging guest situations with hospitality and a sense of urgency
- maintain strong knowledge of hotel facilities and amenities
- support hotel groups and events
- answer all incoming calls with friendly service using approved greeting
- keep all workspaces both front and back of house clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- always greet guests happily by name while cleaning
- complete all operational checklists accurately and on time every shift
- ensure shift handover reports are accurate and timely
- wear clean, approved uniform and be well-groomed per company standards with nametag and smile at all times
- communicate clearly, honestly, and professionally with team members
- show willingness to stretch beyond traditional role to meet business and guest needs
- collaborate to create a welcoming environment for guests and positive workplace
- manage guest request log daily and proactively address problems
- monitor VIPs and special requests
- oversee housekeeping team and conduct daily team meetings
- inspect guest rooms and public spaces for cleanliness and quality
- maintain organization and cleanliness of storage and mechanical rooms
- stock guest and cleaning supplies and prepare housekeeping carts
- remove trash and dirty linen, replace linens, replenish supplies
- conduct deep cleaning with maintenance coordination
- maintain housekeeping supply inventory and order supplies
- monitor maintenance work orders and follow up
- balance and clear room status nightly
- manage lost and found procedures
- ensure chemical safety compliance
- maintain key control system for department
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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