Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Highgate Hotels is a prestigious real estate investment and hospitality management company with a robust portfolio exceeding $15 billion in assets under management. With over 400 hotels distributed across North America, Europe, the Caribbean, and Latin America, Highgate stands as a global leader in the hospitality industry. For more than 30 years, Highgate has been at the forefront of innovation in the hospitality sector, developing a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company is highly regarded for its contemporary programming, digital proficiency, and the use of advanced revenue management tools designed... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of progressive experience in hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Friendly, courteous and service oriented manner
Job Qualifications
- High school diploma or equivalent required
- College course work in related field helpful
- At least two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Job Duties
- Inspect room attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards
- Oversee the closing of the floors at the end of the day ensuring the room attendants’ carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
- Maintain key control
- Handle items for lost and found according to standards
- Monitor cleanliness and orderliness of room attendants’ carts, linen closets, control closets, stairways and landings
- Oversee the daily assignment of duties ensuring room attendants and house attendants carry a work assignment
- Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to standards
- Initiate work orders for repairs and maintenance and forward to Engineering, follow through on each work order until completed
- Assist with training of housekeeping staff
- May be required to clean rooms as business needs dictate
- Ensure completion of cleaning projects on a biannual basis
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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