Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
training programs
friendly work environment
Job Description
Highgate Hotels is a renowned real estate investment and hospitality management company recognized for its innovative approach within the industry. Established with a strong presence across key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has extended its reach rapidly into Europe, Latin America, and the Caribbean. The company manages a substantial portfolio of global properties with an asset value surpassing $20 billion and generates over $5 billion in cumulative revenues annually. Highgate specializes in guiding hotels through every stage of the property lifecycle, including planning, development, recapitalization, and disposition. Employing creative strategies and... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years of progressive experience in hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective communication skills both verbal and written
- Ability to work in a friendly, courteous and service oriented manner
Job Qualifications
- High school diploma or equivalent
- College coursework in related field helpful
- Two to three years of progressive experience in hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills with employees and guests
- Attentive, friendly, courteous, and service oriented manner
Job Duties
- Inspect room attendant's work performance within assigned section daily to ensure standards and productivity are met
- Inspect VIP rooms and report their availability to Front Office in the absence of the Housekeeping Manager
- Oversee closing of floors at end of day ensuring room attendants' carts are clean and restocked
- Ensure records of daily assignments are completed, signed off, and submitted on time
- Maintain key control
- Handle items for Lost and Found according to standards
- Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings
- Oversee daily assignment of duties to room attendants and house attendants
- Carry active pager/radio to maintain contact with Front Office and Engineering
- Report progress of all out-of-order rooms to Guest Services Manager
- Initiate and follow up on work orders for repairs and maintenance
- Assist with training of housekeeping staff
- May be required to clean rooms as business needs dictate
- Ensure completion of cleaning projects biannually
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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