Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for its innovative approach within the hospitality industry. The company commands a dominant position in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its footprint rapidly in Europe, Latin America, and the Caribbean. Highgate manages a vast portfolio of global properties with an aggregate asset value exceeding 20 billion dollars, generating over 5 billion dollars in cumulative revenues annually. The company excels throughout all stages of the hospitality property cycle, from initial planning and development to recapitalization and disposition.... Show More
Job Requirements
- High School diploma or equivalent
- Two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Ability to communicate courteously and attentively with employees and guests
- Flexibility to clean rooms as needed
- Ability to handle housekeeping administrative tasks
Job Qualifications
- High School diploma or equivalent
- College coursework in related field helpful
- At least two to three years of progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Attentive, friendly, courteous, and service-oriented manner
Job Duties
- Inspect Room Attendants’ work performance within assigned section on a daily basis to ensure standards and productivity levels are met and maintained
- In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report availability to the Front Office according to hotel standards
- Oversee the closing of the floors at the end of the day, ensuring Room Attendants’ carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time
- Maintain key control
- Handle items for "Lost and Found" according to standards
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings
- Oversee daily assignment of duties ensuring Room Attendants and House Attendants carry work assignments
- Carry an active pager/radio to maintain contact with Front Office and/or Engineering throughout the shift
- Report on progress of all out-of-order rooms under Housekeeping Department supervision to Guest Services Manager as per standards
- Initiate work orders for repairs and maintenance and forward to Engineering
- Follow through each work order until completed
- Assist with training of Housekeeping staff
- May be required to clean rooms as business needs dictate
- Ensure completion of cleaning projects on a biannual basis
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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