Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Starting wage from 24 per hour
Employee housing
Flexible work schedules
Paid Time Off
Free mountain pass
Employee Discounts
Medical insurance
Dental Insurance
Vision Insurance
401k
Job Description
Alyeska Resort is a world-class destination located in the picturesque mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. This highly esteemed resort boasts over 300 rooms, a Nordic Spa, and a renowned ski area, making it an exciting and dynamic workplace for those who want to combine hard work with an adventurous lifestyle. Employees at Alyeska Resort enjoy a vibrant atmosphere where the mantra "work hard, play hard, and Live the Adventure!" is deeply embedded in the company culture. The resort is a leading name in Alaska's hospitality industry, drawing visitors from around the globe for its unparalleled... Show More
Job Requirements
- Previous supervisory experience required
- Prior resort or hotel housekeeping operations experience preferred
- Must present a positive, friendly attitude toward guests and co-workers
- Knowledge of chemical cleaning agents, stain removal, and operation of various cleaning equipment such as shampooers
- Experience using chemical cleaning agents safely and effectively
- Ability to read, comprehend, and write simple instructions, short correspondence, and memos
- Excellent communication and interpersonal skills
- Ability to follow instructions in detail-oriented manner
- Ability to work well under pressure while resolving guest complaints tactfully
- Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
- Ability to compute rates, ratios, and percentages
- Ability to apply common sense understanding to carry out instructions
- Ability to stand, walk, use hands, reach, talk, hear frequently
- Ability to lift and/or move up to 50 pounds occasionally
- Ability to see and hear to safely assist guests in emergencies
- Ability to work long shifts including nights, weekends, and holidays
- Ability to maintain professionalism in a fast-paced resort environment
Job Qualifications
- Previous supervisory experience
- Experience in resort or hotel housekeeping operations preferred
- Positive and friendly attitude towards guests and co-workers
- Knowledge of chemical cleaning agents and stain removal
- Experience using chemical cleaning agents safely and effectively
- Ability to read, comprehend, and write simple instructions and memos
- Excellent communication and interpersonal skills
- Ability to follow instructions in a detail-oriented manner
- Ability to work well under pressure resolving guest complaints tactfully
- Basic mathematical skills including addition, subtraction, multiplication, division, and ability to compute rates and ratios
- Strong reasoning ability and problem-solving skills
- Physical capability to perform demanding tasks including lifting up to 50 pounds
- Good vision and hearing to assist guests in emergency situations
Job Duties
- Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills
- Establish and ensure compliance with Standard Operating Procedures, departmental policies and liaison with other managers as appropriate
- Respond to guest requests, inquiries and complaints with accurate information and with a positive attitude to ensure guest satisfaction
- Supervise the appropriate selection of rooms, based on guest needs and instructions as per the Director of Housekeeping
- Maintain Housekeeping supplies
- Conduct property inspections at the start of each shift, including main lobby, guest corridors, elevator landings, and public spaces
- Provide constant and consistent communications with other Housekeeping staff and other departments as needed
- Work well under pressure patiently and tactfully to effectively resolve guest complaints
- Answer and dispatch calls within the Housekeeping office
- Delegate requests from guests or employees
- Contact other departments directly for urgent repairs
- Prepare daily work assignment sheets for room attendants
- Coordinate and monitor Room Attendants, Public Area, and Inspectress
- Update Inspectress and Room Attendants assignment sheets
- Assist with assigning and distributing uniforms to employees
- Perform daily key and cell phone control and inventory upon arrival and departure of shifts
- Review and update team member timecards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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