Job Overview
Employment Type
Hourly
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has rapidly expanded its presence internationally, including Europe, Latin America, and the Caribbean. With a portfolio of global properties representing an aggregate asset value exceeding $20 billion and cumulative revenues surpassing $5 billion, Highgate stands as a leader in the hospitality sector. The company specializes in managing all phases of the hospitality property lifecycle from initial planning and development... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years progressive experience in hotel or related field preferred
- Previous supervisory experience preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Friendly, courteous and service oriented manner
Job Qualifications
- High school diploma or equivalent
- College course work in related field helpful
- Two to three years progressive experience in a hotel or related field preferred
- Previous supervisory responsibility preferred
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Friendly, courteous and service oriented manner
Job Duties
- Inspect room attendant's work performance within assigned section daily to ensure standards and productivity are met
- Oversee the closing of floors at the end of the day, ensuring carts are clean and restocked
- Ensure records of daily assignments are completed, signed off and submitted on time
- Maintain key control
- Handle items for lost and found according to standards
- Monitor cleanliness and orderliness of carts, linen closets, control closets, stairways and landings
- Oversee daily assignment of duties ensuring room attendants and house attendants have work assignments
- Carry active pager or radio to maintain contact with front office and engineering
- Report progress of out-of-order rooms to guest services manager
- Initiate and follow through on work orders for repairs and maintenance
- Assist with training housekeeping staff
- Clean rooms as business needs dictate
- Ensure completion of biannual cleaning projects
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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