Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
telehealth
Life insurance
401k
Paid vacation
Paid parental leave
Job Description
Great Wolf Lodge is a renowned family-focused resort and indoor water park chain dedicated to creating memorable experiences for families and guests through exceptional service and engaging activities. As a leader in the hospitality industry, Great Wolf Lodge prioritizes a welcoming environment, operational excellence, and career growth for its employees. Known for its lively and fun atmosphere, the resort offers more than just accommodation and water slides – it provides a complete immersive experience designed to delight families and make every stay unforgettable. By fostering a supportive and inclusive culture, Great Wolf Lodge ensures that each team member feels valued,... Show More
Job Requirements
- High school diploma or equivalent experience
- minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
- prior hospitality or housekeeping experience or equivalent formal education
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- experience with HotSos or similar system
- demonstrated interpersonal and verbal communication skills
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- ability to work flexible schedule including nights, weekends, and/or Holidays as needed
Job Qualifications
- High school diploma or equivalent experience
- minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
- prior hospitality or housekeeping experience or equivalent formal education
- experience with Microsoft Office and general software systems
- proficiency in Excel, Word and Outlook
- experience with HotSos or similar system
- demonstrated interpersonal and verbal communication skills
- demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
- ability to work flexible schedule including nights, weekends, and/or Holidays as needed
- bachelor's degree
- previous housekeeping experience, preferably in large family resort or hotel
- experience with Opera or similar system
- bilingual, English and Spanish
- time management skills in a fast-paced environment
Job Duties
- Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
- ensures the turnover of all vacant and clean rooms in a timely manner
- verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office
- provides coaching, encouragement, and recognition to pack members when necessary
- understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members
- understands and participates in scheduling of staff, labor management and forecasting
- participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members
- creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance
- conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members
- escalates pack feedback to leadership
- inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants
- coaches and drives accountability and performance improvement
- ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities
- ensures and promotes safety standards in these areas
- supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance
- participates in recruitment process and selection of talent for the housekeeping department
- assists with regular state of the team meetings and helps plan engagement activities for pack members
- ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
- schedules deep clean and carpet care based on bi-yearly schedule and guest comments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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