Housekeeping Supervisor

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $27.00

Benefits

PTO

hotel and restaurant discounts available at select LodgeWorks properties

health benefits

vision benefits

Dental benefits

401(k) plans with matching contributions

Paid holidays

short-term and long-term disability (company sponsored)

Referral bonuses

flexible spending accounts

Job Description

LodgeWorks is a distinguished and privately held hotel development and management company known for its extraordinary culture and commitment to hospitality excellence. While the LodgeWorks name is not directly branded on the hotels themselves, the company’s influence is deeply embedded in its portfolio, which includes 18 hotels across the United States. Among these are the acclaimed Archer Hotel boutique collection and well-known brands like Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn. With a history spanning over 35 years, LodgeWorks has become an industry innovator recognized for its dedication to quality and service. The company boasts a... Show More

Job Requirements

High school diploma or equivalent
Six months of related experience in hospitality or service industry preferred
Ability to exert up to 60 pounds of force occasionally
Ability to stand for extended periods
Ability to perform physical tasks such as reaching overhead, stooping and kneeling
Strong communication skills
Ability to follow directions and work within guidelines
Eagerness to work in a team-oriented environment

Job Qualifications

Team player with a heart for hospitality
Entrepreneurial at heart and innovative in mind
Long-term thinker
Customer-focused, with guests, clients and employees at the forefront of thinking
Nimble and able to adapt to change quickly
Committed to sharing and togetherness and value the family mindset of the organization
Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation
Excellent communicator
Naturally curious and value listening to solve problems
Comfortable following directions, guidelines and work objectives
Capable of exerting up to 60 pounds of force occasionally
Capable of standing for an entire shift or for an extended amount of time
Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling
A plus: Practiced, with six months' related experience in hospitality or a service industry
A must: Eager to be part of a great work culture and team

Job Duties

Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs
Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations
Supervise the housekeeping staff, providing open communication, training, coaching, counseling and performance feedback to ensure maximum efficiency
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of house
ensure compliance with health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
Train, schedule, coach and support associates, ensuring that they perform in accordance with hotel standards and consistent with LodgeWorks' core values
Inspect, monitor and maintain level of cleanliness in all assigned guest rooms
report all unsatisfactory conditions to the room attendant and take full responsibility to ensure that it is rectified in a timely manner
Support the hotel's leadership team in managing labor costs within budget standards and staffing guidelines
Manage supply inventory and monitor storage procedures and policies throughout the property
ensure safe chemical handling and proper chemical usage procedures
Develop work schedules and coordinate staff work assignments in conjunction with manager
Monitor out-of-order, out-of-service, discrepant and show rooms
Monitor and act on special requests as needed (e.g., VIPs, special need rooms)
Conduct or monitor daily stand-up meetings with staff to assign daily assignments
Ensure consistency with departmental opening and closing procedures
Inspect all VIP rooms prior to arrival
Conduct regular tours of work areas, reviewing housekeeping productivity in completion of assignments
perform or assist with cleaning duties as necessary
Respond to guest requests, concerns and problems to ensure guest satisfaction
Follow facility safety and security guidelines
participate in property safety committee and serve as an emergency responder for the location
Assist in any other task and duties as requested by management
Maintains departmental key control

Job Location

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