Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
401(k)
employee wellness program
Job Description
The Westin Peachtree Plaza Atlanta is a distinguished full-service hotel located in downtown Atlanta, Georgia. As part of the globally recognized Marriott International portfolio, The Westin brand is dedicated to rejuvenating travelers with a unique wellness philosophy encapsulated in their mission to empower guests to regain control and enhance their well-being while away from home. The hotel offers well-appointed rooms and extensive amenities to ensure a remarkable experience for both business and leisure guests. Situated at 210 Peachtree St NW, it serves as a prominent landmark hotel in Atlanta's skyline that combines comfort, innovation, and outstanding customer service.
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Job Requirements
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- two years experience in guest services, front desk, housekeeping or related professional area
- ability to lead and motivate a team
- strong communication skills
- capability to handle guest and employee concerns
- commitment to service excellence
- proficiency in operational and financial performance management
Job Qualifications
- High school diploma or GED with four years of relevant experience
- two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with two years of professional experience
- strong leadership skills
- knowledge of hospitality service culture
- excellent communication and interpersonal skills
- ability to analyze performance data and guest satisfaction results
- proficiency in managing multiple departments
- capability to motivate and develop a team
- experience in scheduling and operational planning
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- understands employee and guest satisfaction results and develops game plans to address need areas and build on strengths
- verifies that the team has the capabilities to meet expectations
- leads by example demonstrating self-confidence, energy and enthusiasm
- assists employees in understanding guests’ ever-changing needs and exceeding them
- assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- follows property-specific second effort and recovery plan
- publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- takes proactive approaches when dealing with employee concerns
- extends professionalism and courtesy to employees at all times
- communicates and updates all goals and results with employees
- meets semiannually with staff on a one-to-one basis
- assists and teaches the team scheduling against guest and hours/occupied room goals
- performs hourly job functions as needed
- performs other duties as assigned to meet business needs
- understands the brand's service culture
- provides excellent customer service by being readily available and approachable for all guests
- strives to continually improve guest and employee satisfaction
- takes proactive approaches when dealing with guest concerns
- extends professionalism and courtesy to guests at all times
- responds timely to customer service department requests
- verifies that all team members meet or exceed all hospitality requirements
- assists in performing required annual Quality audit with General Manager and Regional Director
- verifies that a viable key control program is in place
- reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- strives to maximize the financial performance of the department
- interviews and assists in making hiring decisions
- receives hiring recommendations from team supervisors
- verifies that orientations for new team members are thorough and completed in a timely fashion
- solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process where applicable
- celebrates successes and publicly recognizes the contributions of team members
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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