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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $29.19
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
wellness programs
Job Description
JW Marriott Chicago is a distinguished luxury hotel situated in the heart of Chicago, Illinois, at 151 W Adams St. As part of Marriott International's prestigious luxury portfolio, JW Marriott operates more than 100 properties worldwide in prime cities and resort destinations. Known for their commitment to exquisite hospitality, JW Marriott emphasizes a guest experience that blends elegance, comfort, and impeccable service. Marriott International, as a global hospitality leader, places a strong focus on diversity, equity, inclusion, and employee well-being, cultivating a welcoming environment for all and offering numerous opportunities for professional growth. JW Marriott Chicago maintains a legacy of... Show More
Job Requirements
- High school diploma or GED
- Minimum 1 year of related work experience
- No supervisory experience required
- Availability to work day and evening shifts, weekends, and holidays preferred
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move objects up to 10 pounds
- Compliance with company safety policies
- Professional appearance and confidentiality maintenance
Job Qualifications
- High school diploma or equivalent
- At least 1 year of related work experience
- Strong communication skills
- Ability to work in a fast-paced environment
- Proficiency with computer use
- Team-oriented mindset
- Customer service orientation
- Ability to handle multiple priorities
Job Duties
- Prepare room availability reports
- Verify room status and identify discrepancies
- Prioritize and assign room cleaning tasks
- Update room status for departing guests
- Coordinate between housekeeping, engineering, front desk, and laundry departments
- Document and resolve discrepancies with front desk
- Ensure rooms marked with "Do Not Disturb" are managed appropriately
- Complete required departmental paperwork
- Report maintenance issues and safety concerns
- Maintain professional appearance and confidentiality
- Greet and anticipate guest needs
- Support team objectives and communicate effectively
- Use computer systems for information management
- Perform physical tasks including lifting up to 10 pounds
- Carry out other reasonable duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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