Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
performance bonuses
Job Description
The hotel industry thrives on excellence in customer service and operational efficiency, and our esteemed hotel is no exception. We pride ourselves on providing exceptional hospitality services to our guests, ensuring a memorable and comfortable stay with us. Our establishment is dedicated to creating a welcoming atmosphere, backed by a team of dedicated professionals who consistently strive for high standards in service and guest satisfaction. Our hotel combines a prime location with modern amenities and a commitment to personalized guest experiences. We are currently seeking a skilled Front Office Manager to lead our front desk team and uphold our reputation... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front office operations
- Ability to work varying schedules to reflect the business needs of the property
- Strong organizational and multitasking skills
- Ability to maintain attention to tasks despite frequent interruptions
- Enjoy working as part of a team providing great guest experiences
Job Qualifications
- High work ethic
- Self-initiative
- Independent judgment
- Strong communication skills
- Experience in hotel front office management
- Ability to work in a team environment
- Skilled in guest relations and complaint resolution
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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