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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $19.50 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the eighth largest hotel company in the United States, continually expanding its footprint and presence. With a diverse array of properties that includes full-service hotels and focused-service hotels located in major cities worldwide, Sonesta’s portfolio boasts over 1000 owned, managed, and franchised properties spanning eight countries. The company prides itself on delivering an exceptional hospitality experience through its commitment to service, passion, and a deep sense of loyalty and purpose. Known for intertwining quality and value with unbeatable guest experiences, Sonesta’s mission is to wow every guest, team member, partner, and community it serves... Show More
Job Requirements
- high school diploma or equivalent preferred
- ability to stand, bend, climb, kneel, and move frequently throughout the facility
- capability to carry, lift, or pull items weighing up to 75 pounds
- experience handling commercial cleaning chemicals
- willingness to work mornings, evenings, weekends, and holidays
- ability to follow established hygiene and safety standards
- strong communication skills
- reliability and punctuality
Job Qualifications
- some previous housekeeping experience preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English is preferred
- other languages beneficial
- basic reading, writing and mathematical abilities preferred
Job Duties
- deliver on the promise of sonesta service in all interactions with guests and clients according to the sonesta g.u.e.s.t. standards
- respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash
- notify supervisor when service is completed so rooms may be sold or occupied
- report any room unable to be serviced to supervisor according to established procedures
- when assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order
- operate washers and dryers according to hotel standards and manufacturers’ guidelines
- receive soiled linens and inspect for damaged or stained items
- fold and store clean linens, report damages to supervisor
- minimize waste of supplies and amenities within all areas of housekeeping
- may regularly assist with deep cleaning projects
- report needed repairs or unsafe conditions to supervisor
- handle all lost and found items according to established procedures
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- ensure compliance with federal, state and local laws regarding health and safety services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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