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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid vacation
Paid personal day
Retirement savings with company match
seven paid holidays
holiday bonus
Life insurance
Bereavement leave
Pet bereavement leave
Travel discounts at IHG hotels
Sick/personal time
Friends and family rate
Job Description
Crowne Plaza is a globally recognized premium hotel brand with more than 420 locations worldwide, offering exceptional hospitality services tailored to both business and leisure travelers. Known for its commitment to premium service and quality accommodations, Crowne Plaza provides guests with a welcoming and comfortable environment that supports productivity and relaxation. As part of the renowned InterContinental Hotels Group (IHG), Crowne Plaza emphasizes connection through its branded service style 'Dare to Connect,' which focuses on creating meaningful emotional connections with guests and fostering teamwork among employees. The brand is committed to a culture where every team member's individuality shines through,... Show More
Job Requirements
- Meet time standards to ensure efficient workflow
- Communication skills, written and verbal, in the primary language(s) used in the workplace
- Ability to perceive and identify stains on towels and linens
- Ability to perceive and detect uncleanliness and/or soiled surfaces
- Ability to work a flexible schedule including nights, weekends and/or holidays
- Ability to work independently
- Basic reading, writing, and math skills
- Ability to navigate and use various software
- Must be able to exert well-paced mobility for up to 8 hours in length
- Must be able to position self to fulfill cleaning tasks
- Requires grasping, reaching, and performing repetitive motions
- manual dexterity
- Frequently requires lifting or transporting items weighing up to 75 pounds, and maneuvering carts and equipment weighing up to 200 pounds on a regular and continuing basis
- Work tasks are performed indoors, in a basement setting
- Temperature is moderate and controlled by hotel environmental systems
- however, must be able to work in extreme temperatures (plus 110 F) possibly for one hour or more
- Lift and transport up to 70 pounds on a regular and consistent basis, and maneuver equipment weighing up to 250 pounds on a regular and consistent basis
Job Qualifications
- A high school or equivalent education is preferred
- Prior hospitality experience preferred
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
- Attendance at all scheduled training sessions and meetings is required
- Fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the hotel’s facilities
- Ability to follow safety procedures and use safety protection equipment
- Strong attention to detail
- Ability to communicate effectively with guests and team members
- Basic computer skills to use housekeeping software
Job Duties
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, cleaning room refrigerator, coffee/tea maker and supplies, and kitchen area
- Wear safety protection equipment in line with department regulations and any local legislative requirements and follow established safety procedures at all times
- Handle and store chemicals in line with hotel regulations and any local legislative requirements
- Use appropriate software to track room cleaning progress and report any room unable to be serviced to supervisor according to established procedures
- Use appropriate software to report necessary repairs or unsafe conditions and report to supervisor if necessary
- Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- Respond to guest complaints, special requests, and take action to ensure guest satisfaction
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- Report, turn in, and/or log all lost and found items according to established procedures
- Communicate with other departments to ensure excellent quality and service
- Regularly assist with deep cleaning projects
- Perform turndown duties
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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