Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $17.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Hourly rate
discounted hotel rooms
Food and beverage discounts
Learning programs
Career development opportunities
Corporate social responsibility involvement
inclusive work environment
Job Description
Fairmont Breakers is a renowned luxury hotel situated in Long Beach, California. Established originally in the roaring twenties, this iconic landmark has played host to world-famous stars and guests seeking an extravagant waterfront experience. Recently, after undergoing extensive renovations, Fairmont Breakers proudly stands as the only luxury hotel in Long Beach, blending its rich historical charm with contemporary luxury. With 185 boutique rooms and suites, guests enjoy premium amenities including a rooftop pool and terrace, an open-air rooftop lounge overlooking the Pacific, and a two-story spa, wellness, and fitness center. Dining at Fairmont Breakers is an elevated experience featuring coastal... Show More
Job Requirements
- High School diploma or equivalent
- previous housekeeping experience in a luxury hotel environment preferred
- knowledge of housekeeping procedures and standards
- excellent communication skills
- positive attitude and professional appearance
- strong interpersonal and problem-solving skills
- ability to work independently and as part of a team
- commitment to high customer service standards
- availability to work flexible shifts including weekends and holidays
- ability to handle guest needs with calmness and courtesy
- understanding of company policies and procedures
- ability to communicate effectively both verbally and in writing
- attention to detail and ability to follow instructions
- physical ability to perform cleaning duties
- successful completion of training and certification
- willingness to work in a fast-paced, changing environment
- adherence to safety and sanitation protocols
- reliable and punctual
Job Qualifications
- High School graduate or equivalent is preferred
- previous housekeeping experience in luxury environment preferred
- knowledge of housekeeping required
- excellent communication and organizational skills
- positive attitude
- must have a professional image and personality
- strong interpersonal and problem-solving abilities
- sense of initiative to surprise and delight guests
- highly responsible and reliable
- ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- committed to delivering a high level of customer service
- strong guest service orientation required
- self-confident, proactive, and able to prioritize and make effective decisions
- ability to work flexible shifts including weekends and holidays
- ability to focus attention on guest needs, remaining calm and courteous at all times
- ability to understand and comply with all company and departmental rules and regulations, policies and procedures
- skill in establishing and maintaining effective working relationships with coworkers and guests
- able to communicate both written and verbally
- ability to read reports
- successfully complete the training /certification process for this position
- ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through
- versatile, flexible and must possess a willingness to work with enthusiasm within an environment where priorities are constantly changing
- must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods
Job Duties
- Consistently offer professional, engaging and friendly service
- create a welcoming atmosphere for visitors and guests during their stay
- maintain a high level of professionalism in all aspects of job performance
- guide guests and answer questions as needed
- maintain supplier cart well organized and presentable
- clean all assigned guestrooms including dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
- participate in deep cleaning projects
- sign in and out master keys daily
- maintain proper usage of cleaning supplies and equipment
- update and record all cleaned rooms
- communicate all changes, discrepancies, late check-outs and do not disturb signs to the office team in a timely manner
- maintain all brand and quality luxury service standards
- maintain consistency in accordance to Forbes/LQA and Fairmont standards
- conduct self-audits of standards and participate in the feedback review of audits
- approach all encounters with guests, colleagues and members in a professional and personalized manner
- ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely
- ensure confidentiality of all guest sensitive information at all times
- follow departmental policies, procedures and service standards
- follow all safety and sanitation policies, including wearing appropriate PPE, and proper use of chemicals
- comply with hotel security, fire, health and safety regulations
- maintain all housekeeping areas organized and well presented
- report, turn in, and/or log all lost and found items in a timely manner according to established procedures
- set up and organize workstation with designated supplies and equipment
- restock work areas for the next shift as assigned
- replenish supplies and equipment as needed during the shift
- report any faulty equipment, linen shortages, maintenance needs, safety hazards and other problems immediately to your supervisor
- notify supervisor/coordinators when service is complete by punching rooms in phone system or device
- monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- may assist with cleaning of public areas
- maintain regular and predictable attendance
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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